Chloe Mcmurray
Geelong,Vic
Summary
Dynamic leader with a proven track record at Highland Turf Pty Ltd, excelling in operations management and strategic planning. Enhanced customer relations and achieved significant revenue growth through innovative sales strategies and effective team leadership. Skilled in fostering employee training and development, demonstrating adaptability and a positive attitude. Boosted customer satisfaction scores significantly, showcasing exceptional problem-solving abilities and relationship management.
Overview
7
7
years of professional experience
Work History
Victorian State Manager
Highland Turf Pty Ltd
Victoria
09.2021 - 09.2024
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Managed a team of sales representatives, providing guidance and support for their professional growth.
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
- Boosted sales through successful marketing and service optimization strategies.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Developed communications materials to promote organizational plans and initiatives.
- Developed strong relationships with key clients, leading to increased revenue and market share.
- Expanded the client base through targeted outreach efforts, securing new contracts and partnerships.
- Implemented data-driven decision-making processes to identify areas for improvement and drive business growth.
- Ensured compliance with relevant industry regulations, maintaining an up-to-date understanding of changing legislation.
- Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
- Mentored junior managers as part of succession planning efforts, sharing knowledge and expertise within the organization.
- Wrote division policies and coordinated implementation to improve operations.
- Coordinated staff development plans to build empowered, confident and knowledgeable team.
- Negotiated contracts and commercial agreements with favorable terms.
- Fostered a positive work environment that promoted collaboration, teamwork, creativity, innovation amongst employees.
- Managed and guided staff through daily and special project work.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager
RSEA Safety
Melbourne, VIC
02.2019 - 05.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Team Leader
Cotton On Group
Geelong, VIC
06.2017 - 06.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
Education
Year 11 -
Flinders Peak Secondary Collage
Geelong, VICSkills
- Operations Management
- Strategic Planning
- Sales Leadership
- Relationship Management
- Performance Improvement
- Revenue Growth
- Administrative Oversight
- Policy Development
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Reliability
- Computer Skills
- Organizational Skills
- Team Collaboration
- Team Leadership
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Problem Resolution
- Relationship Building
- Customer Relations
- Team building
- Task Prioritization
- Work Planning and Prioritization
- Self Motivation
- Managing Operations and Efficiency
- Customer Relationship Management
- Hiring and Training
- Employee Training
- Training and Development
- Staff Management
- Quality Control
- Documentation And Reporting
- Sales strategy
- Written Communication
- Project Management
- Staff Development
- Profit and Loss Management
- Shift Scheduling
- Cost Reduction
Timeline
Victorian State Manager
Highland Turf Pty Ltd
09.2021 - 09.2024
Manager
RSEA Safety
02.2019 - 05.2021
Team Leader
Cotton On Group
06.2017 - 06.2020
Year 11 -
Flinders Peak Secondary Collage