Chloe Pisano
Canberra,ACT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Showroom Manager
About Space Lighting
Canberra, ACT
05.2023 - Current
- Overseeing day to day functions of the business, building the brand in an unknown market, team engagement, product training, ordering from overseas suppliers, reading lighting plans, etc.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Managed custom projects by completing initial quotes, design and sample requests.
- Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Established a strong vendor network that enhanced product offerings while maintaining competitive pricing structures.
- Liaised with marketing team to identify and develop sales and promotional events.
- Converted leads into loyal customers by offering personalized recommendations tailored to individual needspreferences.
- Strengthened customer retention rates through a loyalty rewards program, fostering long-lasting relationships with key clients.
Store Manager
City Chic Belconnen
Canberra, ACT
08.2022 - 05.2023
- Promoting grand reopening, collaborating with team members from head office, creating training packs, driving region's hourly results, establishing connections with customers, etc.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Store Manager
City Chic
11.2021 - 08.2022
- Identifying missed opportunities, creating training activities, increasing conversion rate, partnering with other store manager, etc.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Assistant Store Manager
Eureka Street Furniture
Dubbo, NSW
11.2019 - 08.2021
- Selling quality furniture, resolving customer issues, promoting sales, achieving top seller position, etc.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Sales Assistant
Autobarn/opposite lock
04.2019 - 10.2019
- Working in car care and accessories department, achieving KPIs, adapting to buying trends, securing sales, etc.
Education
Higher School Certificate -
Broken Hill High School
Broken Hill, NSW11.2011
School Certificate -
Broken Hill High School
Broken Hill, NSW11.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
- Team leadership and coaching
- Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Goals and performance
- Team Building and Leadership
- Team motivation
- Operations Management
- Leadership Development
- Policies and Procedures
- Store displays
- Relationship building and management
Introduction
I have previously worked for City Chic Collective as a store manager across two locations in R108, being in Dubbo NSW and Belconnen ACT.
I began my CC journey when Dubbo first opened its doors and after 8 months, was offered a position at the flagship store in Belconnen.
During my time there, I worked closely with my area manager Sharon who coached and developed me knowing my aspirations of one day securing a regional sales trainer or area manager role.
Following the move, Sharon and I often worked together developing training activities that would align with the weekly focus to introduce alternative methods to motivate and engage our teams to drive our results.
I bring previous experience managing two of the stores, familiarity with having worked in the other 2 ACT stores (outlet and Tuggeranong), previously established connections / prior training with the current ACT, Dubbo and Albury managers, their ASM’s and team members.
References
- Amy Coleman - City Chic Dubbo - Store Manager - 0422 477 711
- Tiona Taylor, City Chic - Store Manager, 0438 511 580
- Sharon Peisley - Area Manager R108 - 0416 914 044
Timeline
Showroom Manager
About Space Lighting
05.2023 - Current
Store Manager
City Chic Belconnen
08.2022 - 05.2023
Store Manager
City Chic
11.2021 - 08.2022
Assistant Store Manager
Eureka Street Furniture
11.2019 - 08.2021
Sales Assistant
Autobarn/opposite lock
04.2019 - 10.2019
Higher School Certificate -
Broken Hill High School
School Certificate -
Broken Hill High School