Chloe Robinson
Melbourne,VIC
Summary
Dynamic and results-driven professional with a proven track record at DHL Supply Chain, enhancing logistics efficiency and surpassing KPI targets. Excelled in customer service and problem-solving across roles, demonstrating exceptional organisational skills and teamwork. Mastered data entry and communication, achieving significant advancements and recognition in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Office Clerk & Warehouse Storeperson
DHL Supply Chain
07.2023 - Current
- Managed truck logistics by utilising Microsoft Excel for data entry and developing/interpreting spreadsheets to facilitate truck movements inbound and outbound.
- Acquired proficiency in Oracle Transportation Management (OTM) and Manhattan Associates within a 2-week period to boost the weekly order dispatch rate.
- Consistently met and surpassed KPI targets, demonstrating a track record of exceeding performance expectations.
- Skilled in working collaboratively within teams and independently, demonstrating adaptability to various work scenarios.
On-Road Rail Supervisor
Dyson Group: Bus Charter & Hire Melbourne
11.2020 - 06.2023
- Managed transport operations and supervised/coordinated bus drivers throughout rail replacement projects.
- Delivered exceptional customer service by communicating wait times and guiding customers to buses efficiently.
- Regularly managed and resolved conflicts, showcasing strong de-escalation skills.
- Developed strong communication skills throughout this role, fostering positive customer interactions.
- Recognised with awards for innovative thinking and exceptional organisational skills.
Basketball Referee & Referee Supervisor
Diamond Valley Basketball Association
07.2016 - 07.2021
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanour and interacting respectfully with players, coaches, and spectators.
- Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
- Advanced my refereeing proficiency significantly, progressing from a C grade to an A grade standard.
- Achieved a promotion to the role of Referee Supervisor.
- Crafted rosters, enhanced referee skills, and managed staff operations on a weekly basis.
Education
Victorian Certificate of Education (VCE)
Montmorency Secondary College
Montmorency, VIC10.2019
Skills
Data Entry
Customer Service
Organisational Skills
Problem-solving
Communication
Teamwork
Timeline
Office Clerk & Warehouse Storeperson
DHL Supply Chain
07.2023 - Current
On-Road Rail Supervisor
Dyson Group: Bus Charter & Hire Melbourne
11.2020 - 06.2023
Basketball Referee & Referee Supervisor
Diamond Valley Basketball Association
07.2016 - 07.2021
Victorian Certificate of Education (VCE)
Montmorency Secondary College
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