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Chloe Sheerman
Lilydale,VIC
Summary
Friendly, experiences hospitality worker with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation, as well as wine experience and bartending. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Basic knowledge of wines and selected liquors.
Overview
4
4
years of professional experience
Work History
Coffee Barista
Yarra Valley Coffee
01.2023 - Current
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cleaned counters, machines, utensils and seating areas daily.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
Restaurant Waitress
Balgownie Estate
06.2022 - 05.2023
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Factory Production Worker
Healthybake
09.2019 - 12.2021
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated 3 machines proficiently and in compliance to safety standards.
- Cultivated professional working relationships with peers and supervisors.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Education
High School Diploma -
Lilydale Heights Secondary College
Lilydale, VIC12.2022
Skills
- Customer Interaction
- Food Allergies
- Coffee Grinding
- Stocking Supplies and Retail Products
- Process Payments
- Coffee and Tea Preparation
- Workstation Maintenance
Certification
- RSA License - Current
- RSG License - Current
- Food Safety Handler - Current
- KENO License - Current
- TAB License - Current
- Basic
- Coffee Making Course, RGIT Australia - December 2021
Accomplishments
- Memorized ingredients and recipes for 6 specialty drinks.
- Served individually made coffee drinks to over 70 customers daily.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Sewing
Motorsport
Timeline
Coffee Barista
Yarra Valley Coffee
01.2023 - Current
Restaurant Waitress
Balgownie Estate
06.2022 - 05.2023
Factory Production Worker
Healthybake
09.2019 - 12.2021
High School Diploma -
Lilydale Heights Secondary College
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