Chloe Stone
Highett,VIC
Summary
I have a diverse skill set from working with clients, customers, students, parents, youth, and the broader community. I am resourceful, hardworking, and passionate about supporting people from diverse backgrounds and facilitating growth and positive behaviour change. I care deeply about mental health, and I strive to create an inclusive and respectful space for those around me.
Overview
5
5
years of professional experience
6
6
People-centred roles in past and current employments
Work History
Administration Assistant and Intake Officer
Raise The Bar Psychology
03.2022 - Current
- Remained energetic and demonstrated passion for helping clients by actively listening and providing clear information about our services, relevant school and support systems, and accommodations.
- Provided support to psychoogists to ensure they could offer high quality psychological services to clients.
- Completed risk assessments to ensure clients were receiving appropriate psychological support.
- Reassured clients confused and overwhelmed by complex assessment pathways and requiring psychoeducation.
- Counselled parents over the phone concerned about their child's development, academic profile, learning capabilities and social, emotional, and behavioural skills.
- Provided support to individuals who have disabilities, come from broken families, have complex trauma, and those at risk of harm.
- Liaised with psychologists and clinic directors to triage and obtain appropriate services for clients.
- Consulted with clinic directors to identify processes requiring improvement to support growth and success of the business.
- Assisted development and implementation of new administrative procedures.
- Demonstrated proven ability to learn quickly and adapt to new situations.
- Worked as a strong leader within administration to provide guidance to other team members and a supportive morale.
Life Coach to Students Refusing Attend School
School Refusal Clinic
12.2022 - 05.2023
- Encouraged clients to set and achieve reasonable goals on a weekly basis.
- Helped clients build life management and coping skills to handle daily needs and specific school stressors.
- Connected clients with available resources to improve plan success.
- Facilitated group sessions and learning psychoeducational discussions
- Adapted counselling techniques to best suit individual needs of each client.
- Determined clients' risk of self-harm or other dangerous behaviours.
- Developed goal-oriented and client focused plans, to track progress and help them identify strengths and improve their wellbeing.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Client Assistant and Receptionist
Cheltenham Youth Club
11.2021 - 04.2022
- Greeted incoming visitors and families and provided friendly knowledgeable assistance about our programs.
- Assisted in the wellbeing and physical exercise programs.
- Reassured young children or beginners who were scared to attend the programs.
- Promoted the wellbeing of youth within the community.
- Worked with a variety of individuals across the lifespan from ages 18 months to 18 years, and those with intellectual disabilities, neurodevelopmental disorders, and physical disabilities.
- Provided opportunities for growth and learning to engage the mind and body and reach new goals.
- Developed and maintained relationships with community organisations and NDIS agencies.
- Worked in a team environment and facilitated communication between clients and coaches.
- Maintained confidentiality of information regarding clients files.
- Collected and distributed messages to team members and organisation managers to support open communication and high customer service.
- Answered questions and addressed, resolved, or escalated issues to management to attend to parents, and the youth.
Fresh Team Member in the Deli
Woolworths Group
07.2021 - 02.2022
- Greeted and interacted with diverse customer base, serving needs on individual basis.
- Treated all customers with respect and equity.
- Prepared meats for different cooking methods, maintaining cultural relevancy and catering to customers.
- Assisted elderly customers or those with injuries to place fresh food in their trolley and pack their bags.
- Prepared for special holidays and events by adjusting inventories and anticipating demand.
- Advised customers on specific types and cuts of meat for desired dishes.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
Retail Assistant and Fitting Room Operator
Big W
10.2019 - 07.2021
- Welcomed each customer to the fitting room with a warm smile and kind words.
- Answered customer questions and assisted with fittings by retrieving alternate sizes, colours and clothing options.
- Supported customers with low-self esteem with their physical appearance and body dysmorphia.
- Had a customer-centred approach to provide a positive experience.
- Placed customers' chosen items on racks inside fitting rooms and provided location of assigned rooms.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Monitored customers for signs of theft.
French VCE Tutoring
Self Employed
01.2019 - 11.2019
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen french comprehension, boost confidence and build important language skills.
- Enabled underachieving students to attain higher french language levels through individualised tutoring.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Maintained tutoring records to adjust instruction and update parents on their child's progress.
Badminton Coach
Mentone Grammar School
01.2019 - 09.2019
- Led practice and game preparation to plan strategies and boost skills.
- Assessed and encouraged student progress by offering guidance and constructive feedback.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to students to help reach goals.
- Encouraged students maintain motivation.
- Assisted students in setting and achieving personal goals.
- Utilised various coaching models and techniques to maximize student performance.
Education
Graduate Diploma of Professional Psychology - Fourth Year Psychology Course
Monash University
Melbourne, VIC11.2023
Bachelor of Arts - Major in Psychology
University of Melbourne
Parkville, VIC11.2021
Skills
- Intercultural Communication with Clients across the Lifespan
- Team Collaboration
- Counselling Support
- Interpersonal and Written Communication
- Administrative Support
- Intake Assessment
- Community Resources and Education
- Coping Strategies
- Skill Development Training
- Community Mental Health Programs
- Mental Health Support
- Creative Thinking
- Client Needs Assessment
Certification
BSB3115 Certificate III in Business Administration (Medical)
HLTAID009 Provide Cardiopulmonary Resuscitation (CPR)
Working with Children Employee Check
Timeline
Life Coach to Students Refusing Attend School
School Refusal Clinic
12.2022 - 05.2023
Administration Assistant and Intake Officer
Raise The Bar Psychology
03.2022 - Current
Client Assistant and Receptionist
Cheltenham Youth Club
11.2021 - 04.2022
Fresh Team Member in the Deli
Woolworths Group
07.2021 - 02.2022
Retail Assistant and Fitting Room Operator
Big W
10.2019 - 07.2021
French VCE Tutoring
Self Employed
01.2019 - 11.2019
Badminton Coach
Mentone Grammar School
01.2019 - 09.2019
Graduate Diploma of Professional Psychology - Fourth Year Psychology Course
Monash University
Bachelor of Arts - Major in Psychology
University of Melbourne
BSB3115 Certificate III in Business Administration (Medical)
HLTAID009 Provide Cardiopulmonary Resuscitation (CPR)
Working with Children Employee Check
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