Chloe Wearne
Mont Albert
Summary
Proven in delivering exceptional customer service and critical thinking, I excelled at Cotton On Body by mastering POS systems and leading charity initiatives. My diverse background, from retail to netball umpiring, showcases my commitment to teamwork and attention to detail, driving improvements and fostering a positive environment.
Retail professional with strong customer service skills and focus on team collaboration. Adept at handling sales transactions, managing merchandise, and assisting customers with product selections to enhance their shopping experience. Known for adaptability and reliability in fast-paced environments, consistently meeting and exceeding sales targets. Strong interpersonal skills, with knack for building rapport and fostering positive customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Cotton On Body
01.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases. Assisted in helping customers join reward programs and raised money for charities selected by the company.
- Unpacked and displayed stock, assisted in setting up promotions, rearranged store appearance as necessary and participated in stocktake at other stores,
- Worked together with regional manager in regards to shift designation, creative displays and areas of improvement.
- Worked alone for most shifts and was trusted with cash handling, bank trips, KPI interpretations & comparisons, customer concerns, reporting theft and end-of-day cleaning & procedures.
- Used POS system to process sales, returns, online orders, and gift card activations.
Bakery Assistant
BreadStreet Bakery
01.2020 - 01.2022
- Swept, mopped, washed dishes and sanitized prep area throughout and at end of each shift.
- Assisted with the preparation, cooking, slicing and packaging of pastries and bread.
- Provided excellent customer service, helped train new employees, adapted to use different computer systems and handled cash during shift.
House & Animal Sitter
Family Friends And Neighbors
01.2017 - 01.2022
- Ensured animal safety and happiness - walks, playtime, regulated meal times etc.
- Maintained cleanliness of house.
- Watered, collected mail, interacted with neighbours and cleaned pools.
Catering Server
Family Friends And Neighbors
01.2018 - 01.2019
- Prepared and served food to guests at multiple gatherings & parties.
- Kept to a strict schedule and practiced effective time management.
- Informed guests of ingredients within each dish.
Netball Umpire
Whitehorse Netball Association
01.2017 - 01.2018
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Maintained a safe, respectful environment for both younger and older players.
- Improved player understanding of netball through clear communication and explanation of rules.
Education
High School Diploma -
Canterbury Girls' Secondary College
Melbourne, VIC11-2022
Bachelor of Arts And Science - Psychology & English
Australian National University
Canberra, ACT01-2035
Skills
- Customer service
- Time management
- Attention to detail
- Critical thinking
- Teamwork and collaboration
- Cash handling
Certification
- Barista Coffee Making Course - Certificate of Completion (Royal Greenhill Institute of Technology Australia)
- RSA Course - Certificate of Completion (Royal Greenhill Institute of Technology Australia)
Timeline
Retail Sales Assistant
Cotton On Body
01.2023 - 01.2024
Bakery Assistant
BreadStreet Bakery
01.2020 - 01.2022
Catering Server
Family Friends And Neighbors
01.2018 - 01.2019
House & Animal Sitter
Family Friends And Neighbors
01.2017 - 01.2022
Netball Umpire
Whitehorse Netball Association
01.2017 - 01.2018
High School Diploma -
Canterbury Girls' Secondary College
Bachelor of Arts And Science - Psychology & English
Australian National University
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