Choi Nog Wu
Vermont,VIC
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Cert III Educator
Discovery Childcare And Education (Boronia)
Melbourne
01.2023 - Current
Merchandiser
Sieco
Hong Kong
09.2011 - 10.2020
- Established strong vendor relationships to maintain and support business.
- Planned and coordinated product availability for advertising and promotion purposes.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Negotiated prices, discount terms and transportation arrangements.
Customer Service Executive
Cre8 (Greater China) LTD
Hong Kong
08.2006 - 02.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Roman Financial Press Limited
Hong Kong
08.2002 - 08.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Diploma Of Education - Early Childhood Education
ZOI Education Melbourne
Melbourne, VIC10.2024
Certificate III - Early Childhood Education
ZOI Education
Melbourne, VIC10.2023
No Degree - Child Psychology
Hong Kong Baptist University
Hong Kong08.2015
No Degree - Diploma in Professional Office Administration
Sara Beattie College
Hong Kong07.2002
High School Diploma -
Concordia Lutheran School -North Point
Hong Kong07.2001
Skills
- Sales and Marketing Support
- File and Records Management
- Work Documentation
- Customer Service
- Microsoft PowerPoint
- MS Office
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Answering Customer Questions
Timeline
Cert III Educator
Discovery Childcare And Education (Boronia)
01.2023 - Current
Merchandiser
Sieco
09.2011 - 10.2020
Customer Service Executive
Cre8 (Greater China) LTD
08.2006 - 02.2010
Customer Service Representative
Roman Financial Press Limited
08.2002 - 08.2006
Diploma Of Education - Early Childhood Education
ZOI Education Melbourne
Certificate III - Early Childhood Education
ZOI Education
No Degree - Child Psychology
Hong Kong Baptist University
No Degree - Diploma in Professional Office Administration
Sara Beattie College
High School Diploma -
Concordia Lutheran School -North Point