Christopher Lo
Sydney,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Baseline Cleared Security Officer
G4S Security
Sydney, NSW
08.2022 - Current
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Performed first aid and CPR when necessary during emergency situations.
- Provided escorts for visitors as needed throughout the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored premises and recorded activity in daily officer reports.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Verified photo IDs and tickets to allow guests passage.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored security cameras to identify and respond to suspicious activity.
Baseline Cleared Security Concierge
CERTIS Security
02.2022 - 07.2022
- Verified identification of personnel before granting access rights per established policies.
- Enforced access control protocols at all entrances and exits to ensure only authorized personnel enter the premises.
- Conducted patrols of designated areas on foot or in a vehicle to ensure the safety of personnel and property.
- Provided friendly and professional assistance to employees, visitors and customers.
- Greeted visitors and guests, provided information, and directed them to their destination.
- Performed routine administrative tasks such as filing incident reports or updating logs and records.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Monitored security equipment and operational logbooks to control building access.
- Issued badges, visitor passes, parking permits, keys. as required by company policy.
- Maintained daily log of visitors, contractors, and personnel entering the premises.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Operated metal detectors at entry points when necessary to detect weapons or other prohibited items.
- Reported any maintenance issues found while performing rounds in a timely fashion.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Security Controller/Security Rover
E Group Security
Sydney, NSW
03.2021 - 02.2022
- Provided escorts for visitors as needed throughout the facility.
- Checked for safety hazards and took corrective action when necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Monitored premises and recorded activity in daily officer reports.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Reported safety hazards for remediation response.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Monitored access control systems and key code records for suspicious activities.
- Completed incident reports to record security or loss prevention incidents.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
Security Officer
Challenger Security
Sydney, NSW
04.2019 - 02.2021
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Enforced access control measures in accordance with established procedures.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Jones Bay Wharf facility.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Identified suspicious activity to determine appropriate response.
- Monitored access control systems and key code records for suspicious activities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained accurate logs of all security related activities.
- Assisted with crowd control during large events held at the facility.
- Responded to alarms and conducted investigations as required.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
Security Site Supervisor
WILSON Security
Sydney, NSW
09.2018 - 04.2019
- Provided guidance and support to team members in order to maintain morale.
- Maintained records of employee attendance, shift changes, vacation requests.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Investigated security alarms, altercations and suspicious activity.
- Recorded required data for incident reports and files.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Maintained positive environment dedicated to teamwork and performance.
- Guided team members on how to respond effectively to different scenarios.
- Monitored access control systems, CCTV footage, and alarm systems.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
- Drafted and documented security procedures, policies and standards.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Saint Josephs College
Hunters Hill, NSW07-1988
Skills
- Fluent in Chinese (Verbal Cantonese)
- Shift Work Experience
- Interior and Exterior Patrol
- General Security
- CCTV Monitoring
- Access Control
Certification
- Security Lic 1AC
- Drivers Lic
- Security Operations PRS 20103 Vast
- Australia Wide First Aid
Languages
Chinese (Cantonese)
Limited
Affiliations
- Fishing
- Gaming
- Movie Buff
- Camping
- Spending time with my children and in general family outings
References
References available upon request.
Timeline
Baseline Cleared Security Officer
G4S Security
08.2022 - Current
Baseline Cleared Security Concierge
CERTIS Security
02.2022 - 07.2022
Security Controller/Security Rover
E Group Security
03.2021 - 02.2022
Security Officer
Challenger Security
04.2019 - 02.2021
Security Site Supervisor
WILSON Security
09.2018 - 04.2019
High School Diploma -
Saint Josephs College
Similar Profiles
Mohit JoshiMohit Joshi
Residential Security Guard at G4S SECURITYResidential Security Guard at G4S SECURITY
Zeeshan FarooqZeeshan Farooq
Customer Services & Security Officer at G4S SecurityCustomer Services & Security Officer at G4S Security
Yohannes GizawYohannes Gizaw
Site Security at G4S SecuritySite Security at G4S Security
Visal Chandran KrishnakumariVisal Chandran Krishnakumari
Door Supervisor at G4S SecurityDoor Supervisor at G4S Security
Raj PatilRaj Patil
Relationship Manager at Kotak Mahindra Bank LtdRelationship Manager at Kotak Mahindra Bank Ltd