Christopher Lo
Sydney,NSW
Summary
Assisted customers with inquiries and concerns to enhance satisfaction. Managed multiple tasks efficiently to meet service demands. Committed to creating positive experiences for every customer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Screening Officer NV1 Cleared
Securitas Pty Ltd
Sydney, NSW
03.2024 - Current
- Executed comprehensive screening of personnel and materials to uphold security compliance standards.
- Conducted thorough screenings to ensure compliance with safety regulations and organizational standards.
- Conducted comprehensive security screenings to ensure compliance with safety protocols and regulations.
Baseline Cleared Security Officer
G4S Security
Sydney, NSW
08.2022 - 02.2024
- Compiled and submitted shift logs and reports detailing routine activities, suspicious circumstances, and critical incidents.
- Administered first aid and CPR in response to emergency situations.
- Facilitated visitor access by providing escorts throughout the facility.
- Oversaw monitoring of entrances and exits to ensure security and prevent unauthorized access.
- Welcomed staff, guests, vendors, and contractors upon arrival at facility entrance. Assisted in coordinating entry procedures for smooth access. Supported team in maintaining a welcoming environment for all visitors.
- Monitored and secured building areas during off-hours to ensure safety and prevent unauthorized access.
- Verified visitor identification to ensure secure building access.
- Oversaw premises security and documented activities in daily officer reports.
- Executed regular security patrols across facility grounds, parking lots, and perimeter areas.
- Validated photo IDs and tickets to ensure secure guest access.
- Compiled comprehensive reports detailing daily activities, unusual occurrences, and maintenance issues.
- Oversaw security camera operations to detect and address suspicious activity.
Security Controller/Security Rover
E Group Security
Sydney, NSW
03.2021 - 02.2022
- Provided escorts for visitors as needed throughout the facility.
- Checked for safety hazards and took corrective action when necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Monitored premises and recorded activity in daily officer reports.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Reported safety hazards for remediation response.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
- Monitored access control systems and key code records for suspicious activities.
- Completed incident reports to record security or loss prevention incidents.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
Security Officer
Challenger Security
Sydney, NSW
04.2019 - 02.2021
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Enforced access control measures in accordance with established procedures.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Jones Bay Wharf facility.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Identified suspicious activity to determine appropriate response.
- Monitored access control systems and key code records for suspicious activities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained accurate logs of all security related activities.
- Assisted with crowd control during large events held at the facility.
- Responded to alarms and conducted investigations as required.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
Security Site Supervisor
WILSON Security
Sydney, NSW
09.2018 - 04.2019
- Provided guidance and support to team members in order to maintain morale.
- Maintained records of employee attendance, shift changes, vacation requests.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Investigated security alarms, altercations and suspicious activity.
- Recorded required data for incident reports and files.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Maintained positive environment dedicated to teamwork and performance.
- Guided team members on how to respond effectively to different scenarios.
- Monitored access control systems, CCTV footage, and alarm systems.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
- Drafted and documented security procedures, policies and standards.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Saint Josephs College
Hunters Hill, NSW07-1988
Skills
Fluent in Chinese (Verbal Cantonese)
Shift Work Experience
Interior and Exterior Patrol
General Security
CCTV Monitoring
Access Control
Certification
- Security Lic 1AC
- Drivers Lic
- Security Operations PRS 20103 Vast
- Australia Wide First Aid
Languages
Chinese (Cantonese)
Limited
Affiliations
- Fishing
- Gaming
- Movie Buff
- Camping
- Spending time with my children and in general family outings
References
References available upon request.
Education and Training
other
Timeline
Screening Officer NV1 Cleared
Securitas Pty Ltd
03.2024 - Current
Baseline Cleared Security Officer
G4S Security
08.2022 - 02.2024
Security Controller/Security Rover
E Group Security
03.2021 - 02.2022
Security Officer
Challenger Security
04.2019 - 02.2021
Security Site Supervisor
WILSON Security
09.2018 - 04.2019
High School Diploma -
Saint Josephs College