CHRIS PEARS
GREYSTANES,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. With over 30 years of experience within a call centre/customer service environment, most recently 6 years with NSW Land Registry Services assisting Solicitors, Conveyancers, Surveyors, Government Bodies and the General Public with all aspects of Land Registry applications and services. Very experienced in high call/email volume environment with KPI focus
Overview
6
6
years of professional experience
Work History
Customer Service Officer / Contact Centre
NSW Land Registry Services
03.2018 - 06.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Education
High School Diploma -
Holroyd High School
Greystanes, NSWSkills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Call Center Operations
- Documentation And Reporting
- Database Research
- Call Documentation
- Problem-solving abilities
Timeline
Customer Service Officer / Contact Centre
NSW Land Registry Services
03.2018 - 06.2024
High School Diploma -
Holroyd High School
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