Lorena Ravalo

• Handle customer call enquiries via phone & service desks at Bargara, Gin Gin, Childers & Bundaberg Service Centres
• Cashier receipting, balancing, reversals & EFTPOS
• Daily use of Microsoft Office, Microsoft Teams, Naus, Authority & Objective
• Email correspondence, requests & resolution for Internal & External Stakeholders
• Perform administration duties on behalf of different Departments within the Council including, Organisational, Infrastructure, Community & Environment, Executive & Media
• Train and support new staff and traineeships within the department
• Customer Service for all Council Departments, customers & external businesses
• Volunteer in Community events within Council eg Family Flourish Day & Cultural Connections.

• Preparing invoices and quotes
• Accounts Payable and Accounts Receivable
• Assist with lawn and garden care and minor property maintenance
• Assist in Marketing and advertising on social media
• Answer phone calls enquiries
• Schedule appointments and tasks
• Customer Service
• Assist and maintain work orders
• Complete invoices.

• Bundaberg and Brisbane Metropolitan Areas
• Permanent Position in Fulltime and Part-time in Brisbane and Bundaberg
• Temporary positions in Management and Supervisory positions at different Post Offices, Business Centre and Call Centre Office
• Perform operational procedures
• Achieving customer satisfaction by resolving customer complaints successfully
• Responsibility for opening trading and general security
• Displaying a friendly and professional image
• A service with a smile
• Availability in relief work for staff absences and recreational leave
• Merchandising and setting up displays for promotions
• Establishing new customers to help with their business
• Acting Senior Postal Service Officer and Acting Postal Manager- Bundaberg and Brisbane
• Assisting Managers in the operations of Postal outlet including decision-making
• Supervising Counter Officers and staff training
• Organising and delegating duties to Staff members
• Attending several workshop and seminars to advance my career
• Building stronger customer relations through special VIP events and promotions
• Supporting and providing ongoing training to staff members.

Supported city events with efficient set up, adhering to safety guidelines and protocols in order to reduce risk inury or property damage.

Provided excellent Customer Service when interacting with the public, addressing their concerns in a courteous and respectful manner

Helped maintain a positive image for the city ensuring that streetscapes were clean, orderly, and inviting residents and visitors.