Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Nucifora

Arana Hills,QLD

Summary

Diligent and honest professional with a strong background in mental health and disability support. Possessing a proven ability to build rapport with clients and assist them in achieving their personal goals. Demonstrated expertise in active listening and crisis intervention skills.

Overview

12
12
years of professional experience

Work History

Mental Health Support Worker

Your Horizon
03.2022 - Current
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
  • Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
  • Increased patient engagement in treatment by establishing rapport and building trust with clients.
  • Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.

Environmental Dispatch Officer

ALS Environmental
10.2018 - Current
  • Processing, packing and dispatching bottle orders and samples
  • Liaising with client services
  • Administrative duties
  • Processing International Orders
  • Commercial Invoicing & Customer/Consumer Declarations
  • Using freight company’s software (e.g., TNT Express, my TNT, Toll, Startrack)
  • Handling of chemicals
  • Ordering stock and liaising with National Bottle Prep
  • Operating forklift
  • Processing and handling of Regional accounts for Mackay, Townsville, Gladstone, Roma, Chinchilla
  • Communicating effectively with clients, colleagues and couriers
  • Organising bottle ID log in racking
  • Handling of preservatives
  • Daily cleaning
  • Prioritising daily tasks, bottle orders and manifesting
  • Completing orders in a timely manner
  • Picking & packing
  • Liaising with the Sample Receipt team
  • Following up with clients in regard to results
  • Opening and closing of facilities
  • Assisting other teams with workloads when able to
  • Assist clients with enquiries
  • Responding to client’s emails

Mental Health & Disability Support Worker

Imaginary Minds
07.2021 - 03.2023
  • Assisting with meal preparation
  • Household chores
  • Administering medication
  • Accessing community facilities
  • Providing general emotional and behavioural support
  • Assisting with daily living and independent skills
  • Overseeing the client’s health and wellbeing
  • Liaising with clients
  • Assisting clients with general day to day tasks
  • Attending appointments and accompanying clients

Customer Service Assistant\Logistics and Merchandise Management Team Member

MYER
10.2014 - 10.2018
  • Processing fashion and bulk goods
  • Ensuring stock flow is efficient between all levels to their respected department
  • Ensuring all excess stock is correctly distributed between the floor department and the appropriate reserve
  • Opening and closing of store facilities
  • Processing and organising online orders
  • Operating cash registers and eftpos machines
  • Answering client enquiries and redirecting phone calls
  • Stocktake
  • Maintaining store appearance and clean work environments
  • Arranging floor stock and preparing display units
  • Matching and filing paperwork
  • Usage of computer software
  • Effective and up to date learning of product knowledge of a wide variety of goods
  • Unloading and organizing pallets
  • Assisting customers with purchases
  • Completion of Brand Mapping all departments and reserves

Casual Team Member

TNT
03.2013 - 10.2013
  • Loading and unloading of freight
  • Filing of paperwork
  • Processing documents
  • Distribution of parcels
  • Operating machinery
  • Use of TNT’s software programs
  • Undertake jobs given as directed
  • Liaise with other employees to ensure smooth operations of the warehouse
  • Keeping a clean and safe work environment

Education

Certificate IV - Mental Health

Mental Health
Brisbane, QLD
10-2022

Police Check -

01.2022

BlueCard -

WWCC
01.2021

NDIS Screening Clearance Card -

01.2021

First Aid & CPR -

01.2021

Forklift License -

01.2019

Certificate III -

Business
01.2014

Certificate III -

Transport and Logistics
01.2013

Year 12 Senior Certificate -

01.2013

Certificate III -

Sports Recreational Studies
01.2013

Skills

  • Medication monitoring
  • Social skills training
  • Self-care techniques
  • Individualized service plans
  • Boundary setting
  • Resource linkage
  • Building rapport
  • Goal development
  • Client support
  • Case documentation

Timeline

Mental Health Support Worker

Your Horizon
03.2022 - Current

Mental Health & Disability Support Worker

Imaginary Minds
07.2021 - 03.2023

Environmental Dispatch Officer

ALS Environmental
10.2018 - Current

Customer Service Assistant\Logistics and Merchandise Management Team Member

MYER
10.2014 - 10.2018

Casual Team Member

TNT
03.2013 - 10.2013

Police Check -

BlueCard -

WWCC

NDIS Screening Clearance Card -

First Aid & CPR -

Forklift License -

Certificate III -

Business

Certificate III -

Transport and Logistics

Year 12 Senior Certificate -

Certificate III -

Sports Recreational Studies

Certificate IV - Mental Health

Mental Health

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Christopher Nucifora