Christa Xuereb
Hillside,Australia
Summary
Dedicated professional with extensive experience in guest services and customer relations. Proven ability to deliver exceptional customer experiences while maintaining accurate recordkeeping and effective problem-solving skills. Strong interpersonal skills foster a positive work environment and enhance team dynamics. Actively seeking part-time or casual opportunities to leverage a positive attitude and commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant
Strand bags
DFO Essendon , Victoria
10.2024 - Current
- Provided exceptional customer assistance for suitcases, bags, and travel accessories.
- Maintained retail area cleanliness through regular dusting and floor cleaning.
- Adhered to company policies regarding returns, exchanges, and refunds.
- Thrived in fast-paced environment while managing customer inquiries and product knowledge.
- Facilitated customer access to desired products by coordinating with other Strand Bags stores.
- Arranged transfers of items to ensure optimum customer satisfaction.
- Worked towards KPIs and personal targets to enhance performance.
Front Desk Receptionist and Administrative Assistant
Derrimut 24/7 Gym
Caroline Springs, Australia
10.2022 - Current
- Front Desk Operations: Manage daily front desk functions, including answering phone calls, responding to emails, and warmly greeting visitors.
- Customer Service Excellence: Deliver outstanding service by welcoming customers, addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Membership Management: Build and maintain customer profiles, process membership applications, and manage bookings for Pilates classes. Maintain and update the membership database.
- Facility Guidance: Assist customers with directions and provide detailed guidance on the gym facility, whilst answering all questions new members have about equipment, facility and gym experience.
- Financial Transactions: Conduct cash-up procedures, process payments, and stay informed about dynamic membership pricing and financial transactions.
- Technology Utilization: Proficiently use various tools, including point of sale systems, email, Google Sheets, and company-specific software for efficient operations.
- Facility Maintenance: Ensure cleanliness and organization of the front desk and retail area, as well as gym floor.
- Inventory Management: Oversee the receipt of deliveries, including apparel, supplements, drinks, and food meals, ensuring proper handling and task completion.
Nutrition Bar Team Member
Derrimut 24/7 Gym
Caroline Springs, Australia
10.2022 - Current
- Customer Interaction: Provide friendly and professional service, taking and customizing orders for protein shakes, coffees, and acai bowls according to customer preferences.
- Beverage Preparation: Skillfully prepare and serve beverages and bowls, ensuring high-quality and consistency with each order.
- Work Area Maintenance: Maintain a clean and organized work environment, adhering to hygiene standards and ensuring a safe and efficient workspace.
- Stock Management: Conduct regular stocktakes and manage inventory levels to ensure a continuous supply of ingredients and equipment.
- Temperature Monitoring: Regularly check and record fridge temperatures to ensure the proper storage of perishable items and compliance with health and safety regulations.
- Team Collaboration: Work effectively within a team, supporting colleagues and contributing to a cooperative and productive environment.
Team Member
Total tools
Watergardens Shopping centre
11.2023 - 05.2024
- Customer Interaction: Provide friendly and professional service by assisting customers in finding specific items, offering helpful recommendations, and addressing their needs.
- Product Knowledge: Rapidly acquire and apply knowledge about various products, brands, and trades to provide informed assistance and recommendations to customers.
- Retail Responsibilities: Process sales transactions, apply discounts and gift cards, assist with in-store purchases, and enroll customers in loyalty programs.
- Stock Management: Set up the store for opening, integrate new arrivals, enhance visual displays, and continually update store layout to improve customer appeal.
- Administrative Duties: Handle phone calls, respond to emails, contact other branches for stock inquiries, and manage online orders.
Casual Team Member
Boost Juice
Water Gardens Shopping Center
10.2019 - 11.2022
- Beverage Preparation: Create smoothies and juices according to customer orders, ensuring accuracy and high quality. Cater to allergies and dietary requirements by customizing beverages to meet specific needs.
- Customer Service Excellence: Provide exceptional service by engaging with customers, addressing their preferences, and delivering high-quality beverages. Ensure friendly interactions and satisfaction.
- Order Management: Take and process orders efficiently, applying customizations as requested by customers.
- Work Area Maintenance: Maintain a clean and organized work environment, adhering to hygiene standards and ensuring a safe, efficient workspace.
- Inventory Management: Conduct stocktakes and manage inventory levels to ensure the availability of ingredients and equipment. Monitor and restock supplies as needed.
- Temperature Monitoring: Regularly check and record fridge temperatures to ensure proper storage of perishable items.
- Team Collaboration: Work effectively with team members, supporting each other to maintain a cooperative and productive work environment.
Education
Diploma of Health Science (DH20A) - Health
Torrens University Australia
Melbourne, VICCertificate II & III - Small Animal hydrotherapy
Melbourne animal physiotherapy
01.2024
Certificate II & III - Animal studies
Melbourne Polytecnic
01.2022
Skills
- Customer service
- Developing customer relationships
- Technology proficiency
- Interpersonal skills
- Order processing
- Hands-on skills
- Administrative proficiency
- Money management
- Attention to detail
- Clear communication
- Time management
- Fast learner
- Team collaboration
- Problem solving
References
Teash Edgerton, Boost Juice Team Leader, 0429 773 447
Simone, Strand bags manager at DFO Essendon, 0416 487 795
Certification
- Certificate of Completion of Food allergy certificate
- Certificate of Food handling
- Certificate in First aid
Timeline
Retail Assistant
Strand bags
10.2024 - Current
Team Member
Total tools
11.2023 - 05.2024
Front Desk Receptionist and Administrative Assistant
Derrimut 24/7 Gym
10.2022 - Current
Nutrition Bar Team Member
Derrimut 24/7 Gym
10.2022 - Current
Casual Team Member
Boost Juice
10.2019 - 11.2022
Diploma of Health Science (DH20A) - Health
Torrens University Australia
Certificate II & III - Small Animal hydrotherapy
Melbourne animal physiotherapy
Certificate II & III - Animal studies
Melbourne Polytecnic