Christancia Okyere Oppong
Shepparton,Australia
Summary
Dynamic professional with extensive experience in client service and operations, notably at Felimart Supermarket. Proven track record in sales strategy development and inventory management, ensuring customer satisfaction and effective complaint resolution. Adept at utilizing Microsoft Office for data entry and reporting, while fostering teamwork and delivering exceptional service in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Machine Operator
Gouge Linen and Garment Services
09.2022 - Current
- Maintaining production records
- Follow safety protocols and procedures
- Operating of the ironing systems
- Packing customers’ orders
- Ensuring products are of standards
- Feeding the laundry Machines
- Recording and maintain daily targets
- Organising other operators for briefing
Manager
Felimart Supermarket
10.2015 - 05.2022
- Attending to Customers
- Invoicing & Stock taking
- Placing Orders
- Restocking
- Handling of Customer Complaints
- Banking and Reconciliation
Sales and Client Service Personnel-Sales Team
TV3 Network Limited
07.2009 - 10.2015
- Prospecting for clients
- Receptionist
- Developing Sales Strategies to achieve set targets
- Preparation of Sales Report
- Preparation of Collection Reports
- Managing Customer Accounts
- Addressing Customer Complaints
- Mobilizing funds from clients
Medical Stores
Komfo Anokye Teaching Hospital
09.2008 - 11.2008
- Addressing customer complaints
- Preparing tally cards
- Registering daily orders
- Attending to requisitions
- Reception Duties
- Data entries
Education
Cert III - community Service
Hader Institute of Education
Melbourne, VIC01-2025
Higher National Diploma - Marketing
Kumasi Technical University
KumasiSenior High school Diploma -
Kumasi Wesley Girls High School
Kumasi, GhanaSkills
- Receiving clients warmly and interactively
- Sales strategy development
- Inventory management
- Problem solving
- Quality assurance controls
- Good communication
- Initiative and self-driven
- Customer service
- Patient and calmly in a stressful environment
- Delivers fast, effective services on time
- Complaint handling
- Strong organizational skills
- Good communication with clients
- Assists clients with their problems
- Enjoy working with people
- Ensuring teamwork
- Ensuring customer satisfaction
- Microsoft suite (ie Office, Excel, Power Point)
- Internet Explorer
- SPSS
- Data Entry
Affiliations
- Excellent social caring abilities
- Loves Hiking
- Visiting New Places
Accomplishments
- Managed Family supermarket successfully for over 7 years and given it a goodwill brand in the Town
- Successfully contributed to the regional development of one of the best Television stations in Ghana
Languages
English
Professional
Timeline
Machine Operator
Gouge Linen and Garment Services
09.2022 - Current
Manager
Felimart Supermarket
10.2015 - 05.2022
Sales and Client Service Personnel-Sales Team
TV3 Network Limited
07.2009 - 10.2015
Medical Stores
Komfo Anokye Teaching Hospital
09.2008 - 11.2008
Cert III - community Service
Hader Institute of Education
Higher National Diploma - Marketing
Kumasi Technical University
Senior High school Diploma -
Kumasi Wesley Girls High School