CHRISTIAN GAMALLO
Croydon
Summary
Dynamic professional with strong background in launching and scaling start-ups. Known for driving innovation and achieving impactful results through strategic planning and execution. Valued for team collaboration and adaptability to dynamic business environments, ensuring reliable performance and flexibility in shifting priorities. Skilled in market analysis and growth strategy development.
Overview
16
16
years of professional experience
Work History
Study Start Up Specialist - Clinical Trials
Chris O'Brien Lifehouse
09.2024 - 03.2025
- Financial Oversight: Managed and tracked study budgets, ensuring that all financial aspects of study start-up were within budget and aligned with organizational financial goals.
- Study Budget Preparation: Developed and reviewed study budgets, including investigator grants, site payments, and other clinical trial-related expenses.
- Contract and Budget Negotiation: Collaborated with sponsors, vendors, and clinical research organizations (CROs) to finalize study budgets and negotiate contracts in alignment with financial and regulatory expectations.
- Site Feasibility & Selection: Coordinated with clinical teams to evaluate site feasibility and select appropriate clinical research sites based on financial and operational requirements.
- Regulatory Compliance & Documentation: Ensured all start-up documentation, including ethics committee submissions and regulatory filings, were completed accurately and on time.
- Project Management: Managed the start-up phase from site identification through regulatory approval, recruitment, and study activation, while ensuring financial and project timelines were met.
- Cross-functional Collaboration: Worked closely with clinical operations, regulatory affairs, legal, and finance teams to ensure smooth start-up processes and resolve any financial or operational issues that arose.
- Risk Management: Identified potential risks in financials and project timelines, and took proactive measures to mitigate risks.
- Stakeholder Communication: Provided financial reports and study start-up progress updates to internal and external stakeholders, ensuring transparency throughout the study start-up phase.
- Cost Control: Monitored ongoing expenses and recommended adjustments to keep the study within financial parameters, tracking milestones to ensure that costs were properly allocated.
Clinic Receptionist/Team Leader
Chris O'Brien Lifehouse
09.2020 - 09.2024
- Greeted patients, scheduled appointments and maintained records and accounts
- Process patient's payments/invoices and Medicare Claims
- Took messages from patients and promptly relayed to appropriate staff
- Delivered high-quality administrative and customer service to sustain patient and workflows
- Triage referrals, answered phone calls, monitor clinic emails, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate
- Rostering and training of staff and overseeing general administration duties in the outpatient clinic
Claims Manager
Steadfast Claim Solutions
05.2023 - 08.2024
- Accurately assess and evaluate Property and Motor claims, in accordance with company compliance and policy
- Manage all claims within agreed workflow timeframes
- Responsible for optimising the average age of claim through proactive diary management and vendor engagement
- Identify complaints and recognise customer expressions of dissatisfaction to ensure such customers issues are handled efficiently
- Ensure all incoming call enquiries are handled in an efficient, expedient and professional manner
- Undertake appropriate claims reviews
- Assist where possible on any overflow of claims matters from other SCS sub teams
Bottle Shop Assistant
Liquor Legends
11.2014 - 09.2020
- Maintained work area organization and cleanliness to uphold production levels and safety standards
- Building rapport with Sales Rep and Stake holders to further develop the business
- Maintained visually appealing and displays through optimal use of lighting and signage
- Kept detailed track of inventories and supplies using computer software
- Created successful strategies to develop and expand customer sales
- Engaged positively with each customer, providing professional and polite support for sales and service needs
Delivery Clerk
Law In Order
03.2013 - 07.2014
- Delivery and Pickup of client documents adhering to deadlines
- Providing a high level of customer service
- Keeping client documents safe and maintaining confidentiality
- Organising mail and courier pickups/deliveries for the company
- Delivered items to customers and presented invoices for payments
- Created delivery routes based on destinations and timelines to maintain efficiency
- Communicated effectively with dispatch regarding delivery progress and route detours
Sales Assistant
Authentic Factory Outlet
10.2011 - 10.2012
- Customer Service and face to face sales
- Cashier duties
- Stock replenishment
- Ordering, labelling and price tagging
- Visual Merchandising
- Built and maintained relationships with peers and upper management to drive team success
- Answered customers' questions about available products, prices and features
Marketing Campaign Assistant
Southern Cross Protection
01.2009 - 05.2009
- Customer Service
- Outbound calls to existing customers
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Data Entry
- Recovery of outstanding invoices
- Developed relationships with clients and provided individualized customer service to maintain longevity of accounts
- Worked closely with executive team to outline company goals and transfer goals to account holders
Education
Bachelor of Health Science - Health Science
University of Sydney
Sydney, NSW10-2014
Skills
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Team collaboration
- Effective communication
- Patient care coordination
- Medical terminology
- Task prioritization
- Interpersonal skills
- Professionalism
Timeline
Study Start Up Specialist - Clinical Trials
Chris O'Brien Lifehouse
09.2024 - 03.2025
Claims Manager
Steadfast Claim Solutions
05.2023 - 08.2024
Clinic Receptionist/Team Leader
Chris O'Brien Lifehouse
09.2020 - 09.2024
Bottle Shop Assistant
Liquor Legends
11.2014 - 09.2020
Delivery Clerk
Law In Order
03.2013 - 07.2014
Sales Assistant
Authentic Factory Outlet
10.2011 - 10.2012
Marketing Campaign Assistant
Southern Cross Protection
01.2009 - 05.2009
Bachelor of Health Science - Health Science
University of Sydney
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