Christian Newsome
Gledswood Hills
Summary
Experienced hospitality and event operations manager with a strong foundation in child-focused environments and high-pressure settings. Proven success leading teams at playcentres and large-scale venues like Bounce, with a focus on customer experience, staff accountability, and operational systems. Skilled in RSA compliance, conflict resolution, and empathetic leadership—able to deescalate emotional situations while maintaining safety and professionalism. Adept at troubleshooting technical and logistical challenges, especially in dynamic environments without standard resources. Passionate about building resilient workplace cultures, streamlining routines, and delivering reliable service across hospitality and event contexts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Lollipops Playland & Cafe
08.2025 - Current
- Led team in executing operational strategies to enhance productivity and efficiency.
- Developed training programs to improve staff performance and ensure compliance with company policies.
- Streamlined processes to reduce costs and optimize resource allocation across departments.
- Implemented quality control measures, resulting in improved product standards and customer satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Host/Customer Service Representative
BounceInc
06.2024 - 02.2025
- Customer Engagement: Effectively interact with customers to provide exceptional service, ensuring a fun and safe experience for all visitors. This includes managing check-ins, providing safety briefings, and addressing customer inquiries.
- Operational Support: Assist in the daily operations of the trampoline park, including maintaining equipment, ensuring cleanliness, Hosting party’s, running the cafe, and supporting team efforts to create a welcoming environment for guests.
Retail Worker
Cheap as chips
05.2023 - 11.2023
- Customer Service Excellence: Provided friendly and efficient service to customers, assisting with product inquiries, processing transactions, and resolving issues to ensure a positive shopping experience.
- Inventory Management: Assisted in inventory control by stocking shelves, organizing merchandise, and performing regular inventory checks to maintain optimal store operations.
All Rounder
Pizza Runners
02.2021 - 12.2023
- Food Preparation: Assisted in the preparation and cooking of pizzas and other menu items, maintaining high standards of hygiene and food safety in a fast-paced kitchen environment.
- Customer Interaction: Provided friendly and efficient service to customers, taking orders accurately, handling payments, and ensuring customer satisfaction with both dine-in and delivery services.
Education
Certificate 2 - Career Preparation
TAFE NSW
Online12.2025
Statement Of Attainment - Provide Cardiopulmonary Resuscitation
Australia Training Institute
Campbelltown, NSW10.2025
Statement Of Attainment - Responsible Service of Alcohol
Express Online Training
Online09.2025
Statement Of Attainment - Provide First Aid in An Education And Care Setting
Robinson College
Broken Hill03.2023
Skills
- Leadership & Management skills
- Technical & process Expertise
- Customer & Event Experience
- Communication & Compliance
- Critical Thinking
Certification
- First Aid in an Education and Care Setting Certification
- Provide Cardiopulmonary Resuscitation Certification
- Responsible Service of Alcohol Certification
Timeline
Manager
Lollipops Playland & Cafe
08.2025 - Current
Host/Customer Service Representative
BounceInc
06.2024 - 02.2025
Retail Worker
Cheap as chips
05.2023 - 11.2023
All Rounder
Pizza Runners
02.2021 - 12.2023
Certificate 2 - Career Preparation
TAFE NSW
Statement Of Attainment - Provide Cardiopulmonary Resuscitation
Australia Training Institute
Statement Of Attainment - Responsible Service of Alcohol
Express Online Training
Statement Of Attainment - Provide First Aid in An Education And Care Setting
Robinson College