Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christian Newsome

Gledswood Hills

Summary

Experienced hospitality and event operations manager with a strong foundation in child-focused environments and high-pressure settings. Proven success leading teams at playcentres and large-scale venues like Bounce, with a focus on customer experience, staff accountability, and operational systems. Skilled in RSA compliance, conflict resolution, and empathetic leadership—able to deescalate emotional situations while maintaining safety and professionalism. Adept at troubleshooting technical and logistical challenges, especially in dynamic environments without standard resources. Passionate about building resilient workplace cultures, streamlining routines, and delivering reliable service across hospitality and event contexts.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Lollipops Playland & Cafe
08.2025 - Current
  • Led team in executing operational strategies to enhance productivity and efficiency.
  • Developed training programs to improve staff performance and ensure compliance with company policies.
  • Streamlined processes to reduce costs and optimize resource allocation across departments.
  • Implemented quality control measures, resulting in improved product standards and customer satisfaction.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Host/Customer Service Representative

BounceInc
06.2024 - 02.2025
  • Customer Engagement: Effectively interact with customers to provide exceptional service, ensuring a fun and safe experience for all visitors. This includes managing check-ins, providing safety briefings, and addressing customer inquiries.
  • Operational Support: Assist in the daily operations of the trampoline park, including maintaining equipment, ensuring cleanliness, Hosting party’s, running the cafe, and supporting team efforts to create a welcoming environment for guests.

Retail Worker

Cheap as chips
05.2023 - 11.2023
  • Customer Service Excellence: Provided friendly and efficient service to customers, assisting with product inquiries, processing transactions, and resolving issues to ensure a positive shopping experience.
  • Inventory Management: Assisted in inventory control by stocking shelves, organizing merchandise, and performing regular inventory checks to maintain optimal store operations.

All Rounder

Pizza Runners
02.2021 - 12.2023
  • Food Preparation: Assisted in the preparation and cooking of pizzas and other menu items, maintaining high standards of hygiene and food safety in a fast-paced kitchen environment.
  • Customer Interaction: Provided friendly and efficient service to customers, taking orders accurately, handling payments, and ensuring customer satisfaction with both dine-in and delivery services.

Education

Certificate 2 - Career Preparation

TAFE NSW
Online
12.2025

Statement Of Attainment - Provide Cardiopulmonary Resuscitation

Australia Training Institute
Campbelltown, NSW
10.2025

Statement Of Attainment - Responsible Service of Alcohol

Express Online Training
Online
09.2025

Statement Of Attainment - Provide First Aid in An Education And Care Setting

Robinson College
Broken Hill
03.2023

Skills

  • Leadership & Management skills
  • Technical & process Expertise
  • Customer & Event Experience
  • Communication & Compliance
  • Critical Thinking

Certification

  • First Aid in an Education and Care Setting Certification
  • Provide Cardiopulmonary Resuscitation Certification
  • Responsible Service of Alcohol Certification

Timeline

Manager

Lollipops Playland & Cafe
08.2025 - Current

Host/Customer Service Representative

BounceInc
06.2024 - 02.2025

Retail Worker

Cheap as chips
05.2023 - 11.2023

All Rounder

Pizza Runners
02.2021 - 12.2023

Certificate 2 - Career Preparation

TAFE NSW

Statement Of Attainment - Provide Cardiopulmonary Resuscitation

Australia Training Institute

Statement Of Attainment - Responsible Service of Alcohol

Express Online Training

Statement Of Attainment - Provide First Aid in An Education And Care Setting

Robinson College
Christian Newsome