Experienced hospitality and event operations manager with a strong foundation in child-focused environments and high-pressure settings. Proven success leading teams at playcentres and large-scale venues like Bounce, with a focus on customer experience, staff accountability, and operational systems. Skilled in RSA compliance, conflict resolution, and empathetic leadership—able to deescalate emotional situations while maintaining safety and professionalism. Adept at troubleshooting technical and logistical challenges, especially in dynamic environments without standard resources. Passionate about building resilient workplace cultures, streamlining routines, and delivering reliable service across hospitality and event contexts.