Christie Morrison
ARMADALE,Victoria
Summary
Having worked for the last 15 years as a service provider looking after the needs of customers in retail, management, real estate, strata, and hospitality I have gained strong administrative and customer service strengths and I pride myself on taking initiative and being reliable.
Overview
11
11
years of professional experience
Work History
Event Sales Coordinator
James Said Bistro
ARMADALE, Victoria
01.2024 - Current
- Created sales reports and presentations for management team.
- Conducted research on potential new customers and markets.
- Following up on leads and inquiries from customers.
- Prepared invoices and collected payments from clients after completion of each event.
- Ensured all safety regulations were met during each event.
- Cultivated relationships with clients throughout planning process and events to maximize satisfaction and encourage repeat business.
- Coordinated parties, corporate events and fundraisers for clients.
Venue Manager
Good Group | Wong Baby
Melbourne, VIC
07.2023 - 11.2023
- Liquor Licensee of the venue
- First aid
- Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
- Organized and maintained event calendar, including scheduling of staff and resources.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Established service standards while monitoring performance against those standards in order to maximize customer experience.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Created budgets for each event based on estimated costs of food, beverages, staffing.
- Scheduled maintenance activities for the facility to maintain its condition and appearance.
- Monitored inventory levels of items needed for events such as linens, glassware and table settings.
- Developed marketing plans to promote the venue's services through various media channels.
- Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Conducting high standard stocktakes
Assistant & Restaurant Manager
Good Group | White and Wongs Syd
Sydney
08.2022 - 07.2023
- RSA
- Managing 15-20 staff
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Rostering, Multi-level venue management
- Events and functions co-ordination
- Bar invoicing and ordering, Stocktake
- Training sessions, Keeping standards
- Assisted staff by serving food and beverages or bussing tables.
- Section waiting, Cocktail making
- Cash handling
- In-depth reporting
- BePoz POS
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Floor Supervisor/Manager
Prince of York
SYDNEY, NSW
04.2022 - 08.2022
- Supervising the restaurant and the lower-level bars
- Opening and closing the bar
- Re-setting the floor for the next day
- Adjusting staff to the needs of the business
- Training staff of correct service procedures
- Managing seating of bookings
- High standard of customer service
- Having strong communication with staff
- POS(MYBOS), Eftpos and cash handling
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Selling and presenting wine, spirits, and cocktails
- Time management skills
Cocktail Bar Supervisor
The Cat’s Meow
12.2021 - 04.2022
Strata Assistant
Whelan Property Group
12.2020 - 12.2021
Store Manager/ Casual
Politix
Bondi Junction
02.2019 - 03.2020
Store Manager
YD. Eastgardens
06.2017 - 07.2018
Product person and Jean Specialist
Topshop Bondi Junction
01.2016 - 10.2017
Assistant Manager
Connor Clothing Eastgardens
10.2016 - 06.2017
Receptionist/ Marketing Administrator
Ray White Real Estate
06.2015 - 01.2016
Guest Relations Officer
Celebrity Cruises, Reflection Cruise Ship
10.2014 - 02.2015
Client Service Manager (CSM)
McGrath Estate Agents
03.2014 - 10.2014
Front Desk
Coogee First National
10.2013 - 03.2014
Education
Brigidine College
Randwick, NSW11.2012
Skills
- Relationship Building
- Staff Management
- Special Events Management
- Effective customer communication
- Task Prioritization
- Vendor Management
- Progress Monitoring
- Crowd control
- Inventory Management
- Administrative Management
- Sales tracking
- Customer Service Management
- Budget Development
- Multi-tasking
Accomplishments
- Won Best Asian Restaurant in Melbourne
- Won Best Manager in 6 Months
- Progressed in a year to Venue Manager
Timeline
Event Sales Coordinator
James Said Bistro
01.2024 - Current
Venue Manager
Good Group | Wong Baby
07.2023 - 11.2023
Assistant & Restaurant Manager
Good Group | White and Wongs Syd
08.2022 - 07.2023
Floor Supervisor/Manager
Prince of York
04.2022 - 08.2022
Cocktail Bar Supervisor
The Cat’s Meow
12.2021 - 04.2022
Strata Assistant
Whelan Property Group
12.2020 - 12.2021
Store Manager/ Casual
Politix
02.2019 - 03.2020
Store Manager
YD. Eastgardens
06.2017 - 07.2018
Assistant Manager
Connor Clothing Eastgardens
10.2016 - 06.2017
Product person and Jean Specialist
Topshop Bondi Junction
01.2016 - 10.2017
Receptionist/ Marketing Administrator
Ray White Real Estate
06.2015 - 01.2016
Guest Relations Officer
Celebrity Cruises, Reflection Cruise Ship
10.2014 - 02.2015
Client Service Manager (CSM)
McGrath Estate Agents
03.2014 - 10.2014
Front Desk
Coogee First National
10.2013 - 03.2014
Brigidine College
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