Christie Morrison
ARMADALE,Victoria
Summary
Having worked for the last 15 years as a service provider looking after the needs of customers in retail, management, real estate, strata, and hospitality I have gained strong administrative and customer service strengths and I pride myself on taking initiative and being reliable.
Overview
11
11
years of professional experience
Work History
Event Sales Coordinator
James Said Bistro
ARMADALE, Victoria
01.2024 - Current
- Created sales reports and presentations for management team.
- Conducted research on potential new customers and markets.
- Following up on leads and inquiries from customers.
- Prepared invoices and collected payments from clients after completion of each event.
- Ensured all safety regulations were met during each event.
- Cultivated relationships with clients throughout planning process and events to maximize satisfaction and encourage repeat business.
- Coordinated parties, corporate events and fundraisers for clients.
Venue Manager
Good Group | Wong Baby
Melbourne, VIC
07.2023 - 11.2023
- Liquor Licensee of the venue
- First aid
- Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
- Organized and maintained event calendar, including scheduling of staff and resources.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Established service standards while monitoring performance against those standards in order to maximize customer experience.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Created budgets for each event based on estimated costs of food, beverages, staffing.
- Scheduled maintenance activities for the facility to maintain its condition and appearance.
- Monitored inventory levels of items needed for events such as linens, glassware and table settings.
- Developed marketing plans to promote the venue's services through various media channels.
- Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Conducting high standard stocktakes
Assistant & Restaurant Manager
Good Group | White and Wongs Syd
Sydney
08.2022 - 07.2023
- RSA
- Managing 15-20 staff
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Rostering, Multi-level venue management
- Events and functions co-ordination
- Bar invoicing and ordering, Stocktake
- Training sessions, Keeping standards
- Assisted staff by serving food and beverages or bussing tables.
- Section waiting, Cocktail making
- Cash handling
- In-depth reporting
- BePoz POS
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Floor Supervisor/Manager
Prince of York
SYDNEY, NSW
04.2022 - 08.2022
- Supervising the restaurant and the lower-level bars
- Opening and closing the bar
- Re-setting the floor for the next day
- Adjusting staff to the needs of the business
- Training staff of correct service procedures
- Managing seating of bookings
- High standard of customer service
- Having strong communication with staff
- POS(MYBOS), Eftpos and cash handling
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Selling and presenting wine, spirits, and cocktails
- Time management skills
Cocktail Bar Supervisor
The Cat’s Meow
12.2021 - 04.2022
Strata Assistant
Whelan Property Group
12.2020 - 12.2021
Store Manager/ Casual
Politix
Bondi Junction
02.2019 - 03.2020
Store Manager
YD. Eastgardens
06.2017 - 07.2018
Product person and Jean Specialist
Topshop Bondi Junction
01.2016 - 10.2017
Assistant Manager
Connor Clothing Eastgardens
10.2016 - 06.2017
Receptionist/ Marketing Administrator
Ray White Real Estate
06.2015 - 01.2016
Guest Relations Officer
Celebrity Cruises, Reflection Cruise Ship
10.2014 - 02.2015
Client Service Manager (CSM)
McGrath Estate Agents
03.2014 - 10.2014
Front Desk
Coogee First National
10.2013 - 03.2014
Education
Brigidine College
Randwick, NSW11.2012
Skills
- Relationship Building
- Staff Management
- Special Events Management
- Effective customer communication
- Task Prioritization
- Vendor Management
- Progress Monitoring
- Crowd control
- Inventory Management
- Administrative Management
- Sales tracking
- Customer Service Management
- Budget Development
- Multi-tasking
Accomplishments
- Won Best Asian Restaurant in Melbourne
- Won Best Manager in 6 Months
- Progressed in a year to Venue Manager
Timeline
Event Sales Coordinator
James Said Bistro
01.2024 - Current
Venue Manager
Good Group | Wong Baby
07.2023 - 11.2023
Assistant & Restaurant Manager
Good Group | White and Wongs Syd
08.2022 - 07.2023
Floor Supervisor/Manager
Prince of York
04.2022 - 08.2022
Cocktail Bar Supervisor
The Cat’s Meow
12.2021 - 04.2022
Strata Assistant
Whelan Property Group
12.2020 - 12.2021
Store Manager/ Casual
Politix
02.2019 - 03.2020
Store Manager
YD. Eastgardens
06.2017 - 07.2018
Assistant Manager
Connor Clothing Eastgardens
10.2016 - 06.2017
Product person and Jean Specialist
Topshop Bondi Junction
01.2016 - 10.2017
Receptionist/ Marketing Administrator
Ray White Real Estate
06.2015 - 01.2016
Guest Relations Officer
Celebrity Cruises, Reflection Cruise Ship
10.2014 - 02.2015
Client Service Manager (CSM)
McGrath Estate Agents
03.2014 - 10.2014
Front Desk
Coogee First National
10.2013 - 03.2014
Brigidine College
Similar Profiles
Ella blythmanElla blythman
Chef at James Said BistroChef at James Said Bistro
Hudson CabansiHudson Cabansi
Business Owner at Inari Bistro/The Score BistroBusiness Owner at Inari Bistro/The Score Bistro
Deniese GravesDeniese Graves
Litigation Attorney at James, James, And Jackson Law FirmLitigation Attorney at James, James, And Jackson Law Firm
Christie MorrisonChristie Morrison
Customer Support Specialist at Probex - Australian Taxation OfficeCustomer Support Specialist at Probex - Australian Taxation Office
Christie MorrisonChristie Morrison
Host Supervisor at Lulu DiningHost Supervisor at Lulu Dining