Christina Dournova
Endeavour Hills,VIC
Summary
Professional consultant with focus on optimizing sleep health and wellness. Extensive experience in developing and implementing sleep improvement plans tailored to individual needs. Known for fostering collaborative environments and achieving positive outcomes through adaptability and reliability. Proficient in sleep assessment techniques and client-centered care.
Overview
8
8
years of professional experience
Work History
SLEEP CONSULTANT
Centurion Healthcare
Berwick, VIC
02.2024 - Current
- Provided one-on-one consultations to patients, educating them on CPAP therapy, usage, and maintenance
- Provided troubleshooting for equipment issues via phone and in-person consultations, resolving problems to maintain patient satisfaction
- Developed relationships with local healthcare providers, contributing to an increase in client referrals
- Used advanced diagnostic equipment to monitor and assess patients' sleep behaviors and disorders during overnight sleep studies
BAKERY WORKER
Coles Supermarket
, VIC
04.2017 - Current
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance
STADIUM DUTY MANAGER
South East Leisure
07.2022 - 01.2024
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
AQUATIC OPERATIONS MANAGER
South East Leisure
09.2022 - 01.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed and implemented strategies to maximize customer satisfaction
- Interacted well with customers to build connections and nurture relationships
POOL LIFEGUARD
YMCA
01.2022 - 01.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry
- Demonstrated rescue techniques and provided first aid in emergency situations
MEMBERSHIP CONSULTANT
Crunch Fitness
07.2023 - 01.2024
- Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills
- Actively engaged clients upon entrance with pleasant greeting
- Completed all documentation quickly to facilitate quick sign-up processes
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
Education
Bachelor Of Science - Human Biology
Deakin University
Melbourne, VIC06.2024
Skills
- Collaboration and teamwork
- Client relationship building
- Medical equipment maintenance
- Strong work ethic
- Teamwork and collaboration
- Time management
Timeline
SLEEP CONSULTANT
Centurion Healthcare
02.2024 - Current
MEMBERSHIP CONSULTANT
Crunch Fitness
07.2023 - 01.2024
AQUATIC OPERATIONS MANAGER
South East Leisure
09.2022 - 01.2024
STADIUM DUTY MANAGER
South East Leisure
07.2022 - 01.2024
POOL LIFEGUARD
YMCA
01.2022 - 01.2024
BAKERY WORKER
Coles Supermarket
04.2017 - Current
Bachelor Of Science - Human Biology
Deakin University
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