Christina Kostovska
Beverly Hills,NSW
Summary
- Resourceful in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, coordination, and problem-solving. Excels in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction.
- Animal Care Volunteer recognized for high productivity. Committed to promoting humane and caring assistance with animals to create positive outcomes in an animal care environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Services Attendant
Zone Bowling
Sylvania, NSW
06.2022 - Current
- Responded to guest complaints in a professional manner, providing resolution or escalating as necessary.
- Greeted guests upon arrival, verified reservations and checked-in guests.
- Maintained cleanliness of the venue and ensured that it was presentable at all times.
- Processed payments accurately and efficiently using cash and EFTPOS systems.
- Provided friendly customer service to all guests while answering inquiries and resolving issues.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Organized storage rooms and documented stock levels
- Operated with two-way radios comfortably
- Displayed and stocked items in a creative and customer appealing manner
Volunteer
Featherdale Wildlife Park
Blacktown
02.2024 - 04.2024
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Performed daily maintenance tasks such as cleaning up after the animals, replenishing bedding materials, refilling feeders.
- Educated visitors on animal behavior, conservation efforts, and safety guidelines.
- Observed animals for signs of distress or illness and reported any changes in behavior to supervisors.
Education
Certificate III in Wildlife And Exhibited Care of Animals -
TAFE
Bankstown, NSW12-2025
Skills
- Strong interpersonal skills
- Guest relations expertise
- Cash handling experience
- Foreign language skills
- Team player mentality
- Computer Skills
- Emergency Response
- Stocking Merchandise Experience
- Animal Handling
- Disease Prevention
- Patience and Tolerance
- Animal Observations
- Attention to Detail
Certification
- Certificate II in Animal Care
- Working with Children's Check
- Responsible Service of Alcohol
- P1 Driver License
References
References available upon request.
Timeline
Volunteer
Featherdale Wildlife Park
02.2024 - 04.2024
Guest Services Attendant
Zone Bowling
06.2022 - Current
Certificate III in Wildlife And Exhibited Care of Animals -
TAFE
- Certificate II in Animal Care
- Working with Children's Check
- Responsible Service of Alcohol
- P1 Driver License
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