Christina Lopes
Darwin,NT
Summary
Natural leader and accomplished law enforcement professional with strong history of success as skilled in the NT Police. Handling demanding shift management challenges and tactical situations. Demonstrated abilities in meeting coverage requirements and building highly professional team. Dedicated and observant Police Aux with impeccable integrity and stellar record of accomplishment in law enforcement. Proven expertise in leading and motivating officers to handle high workloads and difficult situations with community-focused approach. Expert in handling administrative requirements and schedules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
NT Police
NTG - Police, Fire And Emergency Services
03.2019 - Current
- Sworn member of the Northern Territory, ;
- Frontline Policing, general duties, court duties, watch house and front counter;
- Currently a School Based Police Officer
- Dealing with highly confidential documents and information;
- Prossessing motor vehicle registry, fines and recovery, firearms/weapons, liquor permits and much more;
- Dealing with high amounts of money, banking, paying invoices, handling accounts;
- Filing, searching for confidential paper work, office work, data entry, processing discharges and transfers, working with PROMIS, SaFER, EIMS, IOMS, TRIPS, MOVERS and QBT Portal;
- Driving long distances, driving on dirt road (4WD), Driving NTG Vehicles;
- Daily contact with remanded and sentenced prisoners, predominantly indigenous;
- Responded to emergency situations quickly and calmly for professional support;
- Monitored personnel access and maintained accurate security records;
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority;
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations;
- Investigated incidents and wrote detailed reports for superior review;
- Conducted searches of individuals, vehicles and premises;
- Recorded facts to prepare reports documenting incidents and activities;
- Proven ability to learn quickly and adapt to new situations.
Bar and Pokies attendant
The Arnhem Club
01.2019 - 07.2019
- Front desk – reception, signing new members up, renewing membership, checking the BDR for takeaway alcohol;
- Bar tending, stocking fridges, cleaning duties, paying out pokies;
- Dealing with high amounts of cash, holding a current RSA;
- Driving company vehicle;
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service;
- Adhered to alcohol policies and procedures and complied with local and state laws;
- Acknowledged guests even when busy and anticipated and responded to guest needs;
- Checked ID cards and verified bar guests were of legal age;
- Operated POS system to collect payments from customers.
Finance and Administration Officer
NTG - Department Of Attorney-General And Justice
08.2017 - 03.2019
- AO3 at Datjala Work Camp NT Correctional Services;
- Dealing with high amounts of money, banking, paying invoices, handling accounts;
- Filing, searching for and dealing with confidential paper work, office work, data entry, processing discharges and transfers, working with PRONTO, ECMS, EIMS, IOMS, TRIPS and QBT Portal;
- Holding a NT Government Corporate Credit Card;
- Processing Prisoner outside wages, paying for accounts, entering prisoner details on IOMS, ordering what is needed around camp and processing prisoner requests and shopping for the work camp;
- Assisting with muster and helping the Reintegration officer;
- Driving long distances, driving on dirt road (4WD), Driving NTG Vehicles;
- Daily contact with sentenced prisoners, predominantly indigenous;
- Skilled at working independently and collaboratively in a team environment;
- Proven ability to learn quickly and adapt to new situations.
Case Support Worker
NTG - Territory Families
12.2016 - 08.2017
- AO3 at The Arafura Office for Territory Families;
- Authorised Officer;
- Filing, searching for and dealing with confidential paper work, office work, data entry, working with CCIS software, TRIPS, VBS;
- Taking children to and from contact visits with family member supervised and unsupervised also organising the contact, assisting Case Managers with paper work, School enrolments, Medicare, Birth Certificates, Court documents, passports, children’s files, note taking for Case managers, inputting information into CCIS, attending medical appointments, problem solving, doing referrals for children or their parents, transporting other support workers ( i.e
- Play therapist) to remote communities, assisting admin staff;
- Assisting with removals;
- Traveling in small aircrafts, Driving long distances, Driving on dirt road (4WD), Driving NTG Vehicles.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness;
- Documented each patients' activity in program-specific databases;
- Facilitated outreach activities to build community awareness.
Street Team Member
Hot 100 FM And Mix 104.9FM Radio Stations
10.2016 - 08.2017
- Hot 100 FM and Mix 104.9FM Radio Stations – Darwin NT
- Street Team for both radio stations;
- Setting up Tech equipment and Signage, Handing out free goodies, supporting the client of the outside broadcast in any way I can;
- Driving Company Vehicles;
- Identified potential marketing opportunities to increase brand awareness;
- Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads;
- Collaborated with media representatives to optimize coverage of special events.
Administration Officer / Call Taker
NTG - Department Of Health
09.2016 - 12.2016
- AO2(entry level) at Pensioner and Carer Concession Scheme;
- Filing, searching for and dealing with confidential paper work, office work, data entry, working with PSC 3.0 software, ILIS, Centrelink Business, HP Records Manager(EDRM), GAS software;
- Processing application(eligibility to join scheme), travel application, spectacle requests, processing concessions, sending letters to members, printing member cards;
- Also a call centre, having to have good phone manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Administration Officer
NTG - Department Of Education
03.2016 - 09.2016
- AO2(entry level) at Northern Territory School of Distance Education;
- Filing, searching for and dealing with confidential paper work, office work, data entry, working with SAMS software, working with File Maker software, MYOB;
- Booking staff travel, accommodation, hire car;
- Reception/Secretary duties, working with excel, closing the office at the end of the day, ordering stationery, transferring student’s and teacher’s calls;
- Working with students flies.
Customer Service Officer
Airnorth
09.2014 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction;
- Responded to customer calls and emails to answer questions about products and services;
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances;
- Baggage handling - off loading and loading aircrafts, Refuelling the aircrafts & dropping off peoples baggage;
- Managing paperwork for the uplift, departure and arrivals of the plane;
- Driving company cars
- Other roles include, dealing with confidential paper work, data entry, handling with difficult customer, boarding planes, meeting arrival planes, work at check in desks, making PA calls, working with the CM Software, dealing with money, attention to detail, cleaning duties, reporting and following up on missing items.
After-School Care Worker
Bee’s Creek After School Care and Vacation Care
01.2015 - 03.2015
- Assisted in the supervision of the children making sure they were safe;
- Encouraged children to develop healthy social and emotional skills;
- Utilized positive reinforcement techniques to encourage good behavior;
- Assisted the Coordinator in the organising activities in the planning, implementing and evaluation of the Program;
- Ensured all children were signed in and are signed out by an authorised parent or nominated person
- Provided assistance in the cooking, cleaning and paperwork for the running of the school and vacation care;
- Assisting children with special needs
Junior Administrator
Toga Construction, Darwin waterfront
12.2014 - 01.2015
- Filling, answering phone calls, dealing with confidential paper work, office work, purchase orders, data entry and attention to detail;
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel;;
- Maintained personnel records and updated internal databases to support document management;
- Completed forms and reports to facilitate admission, transfer or discharge.
Assistant Administrator/Receptionist
ATIC Mechanical Repairs
06.2014 - 08.2014
- Worked supporting various roles in the small office including the front counter, ordering parts for vehicles, receiving phone orders, unpacking parts into the mechanical area;
- Filling, answering phone calls, dealing with confidential paper work, office work, data entry, dealing with money, organising drop off and pick up of clients, ordering parts, mailing, banking, cleaning duties, working with Auto Care Software, attention to detail;
- Business downsized and was unable to continue in the role.
Personal Assistant
West Arnhem Collage – Jabiru Area School
10.2013 - 06.2014
- Personal assistant for Assistant Principle/School to Work Officer/Truancy Officer;
- Filing, searching for and dealing with confidential paper work, driving students to and from school, office work, yard duties, data entry, working with SAMS software;
- Locating students and talking to family members to help engage the child in school;
- Assisting children with special needs;
- Oversaw personal and professional calendars and coordinated appointments for future events;
- Maintained appropriate filing of personal and professional documentation;
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Apprentice Chef
Mercure Kakadu Crocodile Hotel
06.2013 - 06.2014
- Completing Certificate III in Commercial Cookery;
- Customer services, cooking from the A La Carte menu, running buffet, cleaning duties, attention to detail;
- Ordering stock, stock taking;
- Set up food stations by following chef's orders;
- Maintained well-organized mise en place to keep work consistent;
- Prepared cooking ingredients for chef;
- Operated commercial cooking and baking equipment in support of head chef;
- Performed other tasks as assigned by sous chef or chef;
- Trained kitchen staff to perform various preparation tasks under pressure;
- Prepped daily menu items to quickly deliver upon request;
- Rotated through all prep stations to learn different techniques;
- Seasoned and marinated cuts of meat, poultry and fish;
- Planned and directed high-volume food preparation in fast-paced environment;
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques;
- Collaborated with staff members to create meals for large banquets.
Customer Service Officer
BP Service Station
01.2012 - 08.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction;
- Answered customer telephone calls promptly to avoid on-hold wait times;
- Kept fridges and shelves stocked at all times;
- Dealt with high amounts of money;
Checkout Operator
Woolworths – Casuarina
01.2010 - 01.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels;
- Worked flexible schedule and extra shifts to meet business needs;
- Helped customers complete purchases, locate items, and join reward programs;
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns;
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance;
- Answered incoming calls to offer information and direct individuals to correct personnel;
- Built relationships with customers to encourage repeat business;
- Greeted customers entering store and responded promptly to customer needs.
Education
10 - Year 12 -
West Arnhem Collage - Jabiru Area School
Jabiru, NTCasuarina Senior College
Darwin, NTVocational Education And Training Certificate I in Hospitality -
CDU
2013
YWCHP – Young Women’s Community Health Program Certificate of Training -
YWCHP
2012
7 – Year 9 - undefined
Dripstone Middle School
Darwin, NT2010
Certificate of Congratulations -
Dripstone Middle School
2010
CDU
2009
Certificate of congratulations -
Dripstone Middle School
2009
School Certificate of congratulations -
Jabiru Area School
Jabiru, NT2007
Skills
- RSA
- Computer & internet skills
- Cash handling skills
- Friendly persona and approachable
- Learning about different Cultures
- Volunteer Wildlife Career
- Safe Weapons Usage
- Write Case Reports
- Community Relations
- Suspect Fingerprinting
- Legal Procedures
- Court Appearances
Additional Information
- Founding member of the Jurnkkurakurr Volunteers - Targeting anti social behaviour in Tennant Creek, NT
- Working with Children Clearance
- National Police clearance with fingerprints
Languages
Portuguese
Native or Bilingual
Tetum (Timor-Leste)
Native or Bilingual
Timeline
NT Police
NTG - Police, Fire And Emergency Services
03.2019 - Current
Bar and Pokies attendant
The Arnhem Club
01.2019 - 07.2019
Finance and Administration Officer
NTG - Department Of Attorney-General And Justice
08.2017 - 03.2019
Case Support Worker
NTG - Territory Families
12.2016 - 08.2017
Street Team Member
Hot 100 FM And Mix 104.9FM Radio Stations
10.2016 - 08.2017
Administration Officer / Call Taker
NTG - Department Of Health
09.2016 - 12.2016
Administration Officer
NTG - Department Of Education
03.2016 - 09.2016
After-School Care Worker
Bee’s Creek After School Care and Vacation Care
01.2015 - 03.2015
Junior Administrator
Toga Construction, Darwin waterfront
12.2014 - 01.2015
Customer Service Officer
Airnorth
09.2014 - 03.2016
Assistant Administrator/Receptionist
ATIC Mechanical Repairs
06.2014 - 08.2014
Personal Assistant
West Arnhem Collage – Jabiru Area School
10.2013 - 06.2014
Apprentice Chef
Mercure Kakadu Crocodile Hotel
06.2013 - 06.2014
Customer Service Officer
BP Service Station
01.2012 - 08.2013
Checkout Operator
Woolworths – Casuarina
01.2010 - 01.2012
10 - Year 12 -
West Arnhem Collage - Jabiru Area School
Casuarina Senior College
Vocational Education And Training Certificate I in Hospitality -
CDU
YWCHP – Young Women’s Community Health Program Certificate of Training -
YWCHP
7 – Year 9 - undefined
Dripstone Middle School
Certificate of Congratulations -
Dripstone Middle School
CDU
Certificate of congratulations -
Dripstone Middle School
School Certificate of congratulations -
Jabiru Area School
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