Retail Sales Associate
David Jones
Gold Coast, Queensland
06.2025 - 05.2026
- Assisted customers with product selection and provided personalized service.
- Maintained store displays and organized merchandise for optimal presentation.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and handled complaints effectively.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Offered suggestions for additional items that may be of interest to customers.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
- Processed returned merchandise according to company policies.
- Answered store and merchandise questions and led customers to wanted items.
- Inspected purchased items for defects before handing them over to customers.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Cross-sold products and services to increase average transaction value.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders or called other stores to find desired items.