Christine-Anne Haffner
Sales Manager
Terara,NSW
Summary
Adept in floral design and inventory management, I significantly enhanced customer satisfaction and streamlined operations across roles, notably at Jervis Bay Flowers. My strong communication skills and organizational prowess led to increased sales and efficiency, showcasing my ability to deliver exceptional results in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Florist Boutique Assistant
Ms Chrissy's Flower Shop
03.2024 - Current
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets and other specialized events ie weddings showers funerals.
- Maintained high standard of organization and cleanliness of store premises.
- Provided customers with courteous, knowledgeable, and efficient service.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Created custom flower arrangements for in-store customers.
- Increased sales revenue by upselling complementary accessories such as vases or gift baskets alongside floral arrangements.
Florist Boutique Assistant
Bundaberg Flowers
01.2022 - 02.2023
- Provided customers with courteous, knowledgeable, and efficient service.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
Shop Manager
Heavenly Scent Flowers And Gifts
01.2019 - 03.2020
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Senior Florist
Jervis Bay Flowers
01.2015 - 10.2018
- Managed and led a team of junior florists, providing mentorship and guidance for career development and skill improvement.
- Boosted store reputation by consistently providing excellent customer service when assisting customers with their floral needs and inquiries.
- Evaluated performance metrics regularly to identify areas for improvement or growth opportunities within the business operations.
- Streamlined workflow processes to improve efficiency in daily tasks, leading to reduced overhead costs and better time management.
Floral Designer
Crooby Cottage Wildflowers
11.2003 - 12.2011
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Education
High School Diploma -
Mary Immaculate College Sutherland
Sutherland, NSWCertificate 4 in Horticulture - OH N S. Garden Maintenance.
TAFE Nowra
Nowra, NSWAssociate of Arts - Horticulture Operations And Management
Yallah Horticultural College
Albion Park Rail, NSW11.2001
Skills
- Cleanliness and Organization
- Strong Communication Skills
- Time management mastery
- Floral Design Expertise
- Social Media Promotion
- Order Processing Efficiency
- Inventory management proficiency
Engaging Positively with People.
I spent years in hospitality before and during raising my girls, Volunteered at Surf club and Pre school. Various sporting organisations over the years, were happy to have me as vice-president or secretary. I interact well with others!
Timeline
Florist Boutique Assistant
Ms Chrissy's Flower Shop
03.2024 - Current
Florist Boutique Assistant
Bundaberg Flowers
01.2022 - 02.2023
Shop Manager
Heavenly Scent Flowers And Gifts
01.2019 - 03.2020
Senior Florist
Jervis Bay Flowers
01.2015 - 10.2018
Floral Designer
Crooby Cottage Wildflowers
11.2003 - 12.2011
High School Diploma -
Mary Immaculate College Sutherland
Certificate 4 in Horticulture - OH N S. Garden Maintenance.
TAFE Nowra
Associate of Arts - Horticulture Operations And Management
Yallah Horticultural College
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