Christine cook
Upper Burnie,TAS
Summary
Residential Care Worker dedicated to fostering independence and well-being through community integration and life skills education. Utilizes trauma-informed approaches and effective communication while collaborating with multidisciplinary teams to enhance client outcomes and ensure compliance with safety standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Support Worker
life without barries
Burnie, TAS
08.2025 - Current
- Supported residents in completing essential daily activities to promote independence and well-being.
- Provided emotional support and encouragement to clients during challenges.
- Use trauma‑informed and strengths‑based approaches to support residents with diverse needs.
- Implemented de-escalation strategies during behavioural incidents.
- Monitored clients' health conditions and reported any changes or concerns immediately.
- Administered and managed medications for clients.
- Educated clients on life skills for greater independence and self-sufficiency.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Maintained accurate records of client progress and incidents consistently.
- Coordinated community integration activities and social events to enhance client engagement and social skills.
customer service sorting and register operator
volunteer vinnies
Upper Burnie, TAS
06.2025 - 07.2025
- Operated cash register, processing customer transactions with accuracy and speed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered exceptional customer service, promptly addressing inquiries to enhance satisfaction.
- Resolved customer complaints professionally, ensuring positive experiences and loyalty.
- Maintained accurate cash drawer and ensured proper funds management.
- Adhered to all cash handling policies and procedures.
- Processed returns and exchanges of merchandise following company policies.
- Engaged with community members to promote store events and initiatives.
- Provided customer service by greeting and assisting customers in selecting items.
- Organized merchandise displays to enhance shopping experience for customers.
- Performed price checks for customers.
- Coordinated with team members to manage store inventory effectively.
- Implemented best practices for maintaining cleanliness in the checkout area.
- Tracked orders through completion from order entry to payment receipt.
- Ensured accuracy of promotional pricing during sales events.
- Followed proper safety procedures when lifting heavy objects or climbing ladders.
Project Officer
Karadi
Hobart, TAS
01.2025 - 07.2025
- Developed project plans outlining tasks, timelines, and resources needed.
- Managed stakeholder communication to align project goals and expectations.
- Conducted risk assessments to identify potential project obstacles.
- Identified risks associated with projects and developed risk mitigation strategies.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Conducted post-project reviews to identify areas for improvement in future initiatives.
- Coordinated project activities to ensure timely completion of deliverables.
- Compiled detailed reports to provide management with clear insights into project status.
- Prepared reports on the status of projects to stakeholders in a timely manner.
- Supported senior management in decision making activities related to ongoing projects.
- Documented lessons learned from completed projects for use by other teams or departments.
- Coordinated communications between various stakeholders involved in the project lifecycle.
- Contributed towards process improvement initiatives by providing suggestions on how existing processes could be improved upon.
- Reviewed and monitored project deliverables for accuracy, completeness, and quality assurance.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Developed and implemented project management plans to ensure successful delivery of projects.
- Participated actively in cross-functional working groups that focused on improving key processes across the organization.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
- Collaborated closely with internal teams such as IT support personnel to ensure successful completion of project tasks within required timelines.
- Advised on resource needs based on scope of work defined in the project plan.
- Collaborated with community members to educate public regarding issues such as drug abuse prevention and traffic safety.
- Played instrumental role in adjusting deliverables to address changes in requirements.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Produced thorough, accurate and timely reports of project activities.
- Submitted budget estimates, progress reports and cost tracking reports.
- Created project status presentations for delivery to customers or project personnel.
- Identified project needs by reviewing project objectives and schedules.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Conferred with project personnel to identify and resolve problems.
all rounder register stock take cleaner
salvation army
Woodridge, QLD
02.2024 - 11.2024
- Maintained cleanliness and hygiene in communal spaces and facilities.
- Disinfected high-touch areas to ensure health and safety standards.
- Operated cleaning equipment and tools effectively for various surfaces.
- Followed safety protocols while handling cleaning chemicals and supplies.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Monitored inventory levels of cleaning supplies and reported needs promptly.
- Collaborated with team members to streamline cleaning processes, improving overall workflow.
- Introduced innovative ideas and solutions that enhanced team effectiveness and service quality.
- Resolved customer issues with knowledgeable and friendly service, fostering high satisfaction.
- Assessed customer needs in a timely manner to provide effective solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education support worker
Woodridge high school
Logan City, QLD
09.2021 - 05.2023
- Provided one-on-one instruction to students with special needs.
- Assisted in the development of individual education plans for students with special needs.
- Monitored classroom activities to ensure compliance with IEPs and other accommodations.
- Assessed individual student needs and implemented strategies to meet those needs.
- Provided individualized support services based on identified need areas for each student.
- Collaborated with staff to implement classroom strategies for inclusive learning environments.
- Collaborated with general education teachers on ways to modify instruction for special needs students.
- Facilitated communication between students, teachers, and families to enhance support systems.
- Utilized assistive technology devices when appropriate to help students learn more effectively.
- Participated in professional development workshops to enhance skills in special education support.
- Demonstrated knowledge of state standards related to special education programs.
- Prepared and organized educational materials and resources to address diverse learning needs.
- Developed instructional materials to meet specific educational needs of each student.
- Delivered direct instruction in small groups or individually.
- Created a positive learning environment that encouraged students' participation in class activities.
- Implemented behavior management plans designed by school psychologists or counselors.
- Encouraged active participation from all members within the classroom environment.
- Ensured safety of all students at all times during instruction periods.
- Communicated affirmatively and promoted positive attitudes with every student.
- Improved behavior with modification and positive reinforcement techniques.
- Evaluated student needs to provide helpful resources and support.
- Reviewed and reported on IEP progress.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Taught note-taking techniques and test strategies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bond cleaner
Contractor/self Employed
Woodridge, QLD
02.2021 - 02.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
Education Support
Mabel Park primary
Slacks Creek, QLD
01.2018 - 07.2018
- Developed engaging lesson plans for diverse student groups.
- Implemented classroom management strategies to enhance student participation.
- Facilitated collaborative learning activities to foster teamwork among students.
- Coordinated with parents and staff to support student needs effectively.
- Integrated technology tools to enhance learning experiences in the classroom.
- Organized educational workshops and events for community involvement.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Organized activities and resources to promote student engagement in learning.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Collaborated with colleagues to share best practices in teaching methods.
- Encouraged critical thinking skills among students through targeted problem-solving activities to enhance analytical abilities.
- Attended professional development workshops and seminars to stay abreast of new trends in education.
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Identified weakness and strengths to create strategic student improvement plans.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Integrated multimedia tools such as videos, slideshows, audio recordings into lessons when appropriate.
- Created and modified various teaching documents using Microsoft Office and PowerPoint.
- Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.
- Enforced rules for behavior and procedures for maintaining order among students.
- Established expectations for student behavior while maintaining an atmosphere of mutual respect.
- Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
- Incorporated cooperative learning strategies into daily instruction whenever possible.
- Provided individualized tutoring sessions to support struggling students.
- Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
- Implemented strategies to ensure all students had access to technology for educational purposes.
- Assessed student progress and provided feedback on a regular basis.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Remained calm and patient in student interactions to support individual growth and development.
bar and gaming attendent
swifts bowling clib
booval, QLD
02.2014 - 05.2014
- Monitored gaming activities to uphold safety standards and enhance player experience.
- Monitored gaming areas to ensure compliance with rules and regulations.
- Addressed guest questions and concerns regarding gameplay and payouts, facilitating seamless service for players.
- Provided friendly customer service to enhance guest experience during visits.
- Handled customer requests and complaints quickly to improve overall service.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Collaborated with team members to resolve guest concerns promptly.
- Collaborated with team members to enhance overall guest experience in the bar area.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Monitored store activity to ensure safety of customers and staff members.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Verified customer identification for age-restricted games or activities.
- Reported malfunctions or issues with gaming machines to management for prompt resolution.
- Maintained inventory of gaming supplies, promptly reporting shortages to ensure uninterrupted service.
- Conducted regular inventories of merchandise in order to identify areas where stocking needs improvement.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Managed assigned shift tasks such as balancing registers, preparing bank deposits and completing paperwork accurately.
- Operated cash register, accepted payments, issued change and receipts to customers.
- Utilized knowledge of gaming industry standards when interacting with customers.
- Monitored casino operations and patron behavior for suspicious activity.
- Assisted patrons with jackpot payouts.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Communicated effectively with co-workers regarding upcoming events, promotions, and other store activities.
- Monitored casino operations and patron behavior for suspicious activity.
- Assisted patrons with jackpot payouts.
Education
Personal And Professional Development - Education
/
Australia Wide01-2025
Certificate IV - Education
Education Support
Australia07-2018
Skills
- Person-centered support
- Direct care
- Personal care assistance
- Daily living assistance
- Medication administration
- Medication prompting
- Life skills education
- Life skills development
- Community integration
- Behavior management
- Autism spectrum support
- Positive reinforcement techniques
- Risk assessment
- Trauma-informed care
- De-escalation techniques
- First aid and CPR
- Mental health awareness
- Mental health support
- Effective communication
- Stakeholder communication
- Documentation skills
- Incident documentation
- Daily logs
- Compliance adherence
- Policy compliance
- Problem solving
- Conflict resolution
- Transportation assistance
- Client transportation
- Working independently
- Time management
- Activity planning and engagement
- Meal preparation
- Nutrition and meal planning
- Inventory management
- Housekeeping and maintenance
- Housekeeping & facility safety checks
- Reliability
- Compassionate care
- Self-care promotion
- Boundaries establishment
- Shift collaboration
- Project planning
- Health education
- Multicultural sensitivity
- Therapeutic techniques
- Physical assistance
- Client transportation
- Mental health support
- Compassionate care
- Therapeutic techniques
- Health education
- Reliability
Certification
- Working with Vulnerable People / Working with Children Check
- National Police Check
- Driver’s License
References
Available upon request.
Relevant Training
- First Aid & CPR
- NDIS Worker Orientation Module
- First Aid-CPR
- Child Safety / Youth Work training
- TCI Training
Attributes
- Approachable and empathetic
- Strong boundaries and professionalism
- Reliable and calm under pressure
- Non‑judgmental and respectful
- Excellent teamwork and communication
Timeline
Residential Support Worker
life without barries
08.2025 - Current
customer service sorting and register operator
volunteer vinnies
06.2025 - 07.2025
Project Officer
Karadi
01.2025 - 07.2025
all rounder register stock take cleaner
salvation army
02.2024 - 11.2024
Education support worker
Woodridge high school
09.2021 - 05.2023
Bond cleaner
Contractor/self Employed
02.2021 - 02.2022
Education Support
Mabel Park primary
01.2018 - 07.2018
bar and gaming attendent
swifts bowling clib
02.2014 - 05.2014
Personal And Professional Development - Education
/
Certificate IV - Education
Education Support