Reliable and upbeat retail assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Childcare Educator
Goodstart Early Learning Centre
04.2023 - Current
Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
Collaborated with parents to address individual child needs and discuss progress reports regularly.
Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
Engaged with children on individual basis to build positive relationships and promote learning.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Barista & Front of House
Harrup Park Country Club
10.2022 - 04.2023
Resolve Customer complaints.
Performed cash, card and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Cleaned counters, machines, utensils and seating areas daily.
Maintained and operated espresso machines, blenders
Retail Assistant
The Cheesecake Shop
05.2022 - 09.2022
Greeted customers, helped locate merchandise and suggested suitable options.
Approached browsing customers to initiate conversations to determine buying preferences.
Kept work area safe and sanitized by washing utensils, tools and countertops.
Prepared special creams and frostings for cakes and other dessert specialties.
Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
Customer Service Representative
Kentucky Fried Chicken
03.2015 - 05.2022
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Performed cash, card and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Maintained and sanitized service stations, prep areas and countertops.
Prepared food and drinks while following safe food handling procedures.
Maintained and tracked food, cooler and freezer temperatures.
Performed shift side work as necessary to maintain kitchen output during peak service times.
Checked use by dates on food and beverage stock and maintained record of wasted items.
Assisted manager by cross-referencing delivered stock with invoices.
Barista
Oliver & Stutchburry
04.2020 - 11.2020
Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Education
High School Diploma - Math, English, Marine & Aquatic Practices
Mackay North State High School
Mackay North, QLD
11.2017
Skills
Adaptable and Flexible
Engaging with Diverse Customers
Upselling Strategies
Safety and Cleanliness Standards
Patience and empathy
CPR training
Hygiene practices
Work Experience
Mackay Northern Beaches Bowls Club
Mackay Entertainment & convention Centre
Goodstart Shakespeare Street
Kookaburra Community childcare Centre
C & K Eimeo Road
Timeline
Childcare Educator
Goodstart Early Learning Centre
04.2023 - Current
Barista & Front of House
Harrup Park Country Club
10.2022 - 04.2023
Retail Assistant
The Cheesecake Shop
05.2022 - 09.2022
Barista
Oliver & Stutchburry
04.2020 - 11.2020
Customer Service Representative
Kentucky Fried Chicken
03.2015 - 05.2022
High School Diploma - Math, English, Marine & Aquatic Practices