Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Christine Nicholson

Eagleby,QLD

Summary

Dynamic Claims Officer with AIG Insurance, skilled in claims analysis and investigation techniques. Successfully negotiated settlements, enhancing client relationships and expediting resolutions. Proven ability to minimize fraud through thorough investigations. Strong communicator and team player, fostering collaboration and knowledge sharing to drive business growth.

Overview

14
14
years of professional experience

Work History

Claims Officer

AIG Insurance
02.2022 - Current
  • Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
  • Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
  • Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
  • Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.

Credit Card Collection Agent

Latitude Financial Services
02.2012 - 02.2022


  • Upheld customer trust by adhering strictly to company policies regarding confidentiality of personal financial information throughout the collections process.
  • Contributed to business growth by providing valuable insights into customer payment behavior and trends, informing strategic credit decisions.
  • Supported team members by sharing knowledge of best practices, contributing to an inclusive learning environment for ongoing growth and development.

Security Site Supervisor

Wickham Hotel
05.2015 - 2017
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Removed unauthorized persons from facility grounds.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.

Education

Certificate III - Business Administration

Seven Hills College of TAFE
Morningside QLD
12-1984

High School Diploma -

Our Ladys Girls College
Annerley, QLD
12-1983

Skills

  • Claims analysis
  • Investigation techniques
  • Policy interpretation
  • Insurance regulations

Interests

I do swing dancing and Rockabilly dancing on a Tuesday night and Wednesday nights I do 4 step Rock and Roll

I am a member of the Village Rocks and Loan Wolf clubs

We go on car cruises on weekends , Dancing at different venues and we also do dance demonstration We go on camping trips together and we will hold a dance in a hall on these trips

We all attend Cooley Rocks every year

Timeline

Claims Officer

AIG Insurance
02.2022 - Current

Security Site Supervisor

Wickham Hotel
05.2015 - 2017

Credit Card Collection Agent

Latitude Financial Services
02.2012 - 02.2022

Certificate III - Business Administration

Seven Hills College of TAFE

High School Diploma -

Our Ladys Girls College

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Christine Nicholson