JOSHUA MOFFAT
Perth,WA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Claims Officer
Allianz Insurance
2023.02 - Current
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Generated, posted and attached information to claim files.
Claims Manager
Allianz Insurance
2022.09 - 2023.02
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Interacted with Social Security Administration and other entities for timely processing and delivery of quality customer service and results.
Warehouse Worker
The Good Guys Perth
2021.08 - 2022.08
- Worked with Suppliers to ensure stock would be delivered when needed
- Worked to ensure a positive and hassle-free customer experience
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Brought and received stock in neatly and quickly
- Settled any customer disputes in a professional and pleasant manner
- Adept and licensed to use Order Picker and work at heights.
Night Filler
Woolworths Perth
2020.10 - 2021.03
- Handled food with sanitation and safety in mind
- Stocked Shelves quickly and neatly.
Casual Labourer
ABBA Tile Stripping Perth
2016.05 - 2018.05
- Removal of debris/wood and other types of flooring from site into bin
- Use of High powered grinder
- Ensured the workplace was tidy and clean.
Education
Personal Training
Australian Institute of Personal Training
OnlineSports Science and Exercise Health - undefined
University of Western Australia
09.2024
Skills
- Microsoft Excel
- Communication
- Fast Learner
- Customer Service
- Microsoft Office
- Technical knowledge
- Investigation techniques
- Policy Interpretation
- Claims analysis
- Data Entry
- Claim Amount Calculations
- Claims Investigation
Timeline
Claims Officer
Allianz Insurance
2023.02 - Current
Claims Manager
Allianz Insurance
2022.09 - 2023.02
Warehouse Worker
The Good Guys Perth
2021.08 - 2022.08
Night Filler
Woolworths Perth
2020.10 - 2021.03
Casual Labourer
ABBA Tile Stripping Perth
2016.05 - 2018.05
Personal Training
Australian Institute of Personal Training
Sports Science and Exercise Health - undefined
University of Western Australia
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