Christine Tepi
Brisbane
Summary
HR Professional with 7+ years experience from Papua New Guinea with proven track record in recruitment, HR generalist, administration and management currently residing in Australia and looking to return to workforce after a short break.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager – Corporate Banking Business Unit
Bank of South Pacific Ltd
11.2017 - 07.2019
- Managed daily HR Operations including Interviews and employee relations/IR issues within Corporate Banking Business Unit
- Ensured Staff Trainings, Awareness Programs and Social Programs for purpose of team building etc
- Managed Staff Performance Appraisals conducted and completed in a half yearly basis with feedback provided to Human Resources
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed daily Operational Risk & Compliance matters and running audits on all day to day operations
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed 3 teams (Admin, Credit Compliance and Quality Assurance) with a total number of 10 people reporting to me
- Managed projects as directed from the General Manager – Corporate Banking
- Attended weekly meetings with General Manager and Deputy General Manager Corporate Banking on business operational matters
- Attended monthly meetings with Operational Risk & Compliance Manager on operational risk matters within Corporate Banking
- Managed and coordinated Corporate Intranet web page for sharing of management reports and effective communication between staff and management.
Leadership Development Coordinator – HR Business Unit
Bank of South Pacific Ltd
04.2016 - 11.2017
- Coordination of development programs for a wide range of roles from team leaders to executive level
- Coordination with universities such as Insead business school(France) and Melbourne business school for executives to attend training courses
- Facilitation of courses for internal staff
- Prepare, arrange and complete mid-year reviews with the CEO in regards to the performance of key management
- Fortnightly reporting to the CEO in regards to the leadership development program
- Taking minutes and preparing reports for executive meetings
- Creating yearly training plans.
Senior Recruitment Coordinator – HR Business Unit
Bank of South Pacific Ltd
06.2014 - 04.2016
- End to End Management of the senior recruitment portfolio with roles ranging from analysts to executive level
- Writing Job descriptions, advertisements and utilising other online platforms to source candidates
- Remuneration packages, contract drafting, legislative requirements
- Organising Pre employment checks including Medical, police and reference checks
- Induction and onboarding
- Graduate development program including recruitment and interviews
- Procurement and logistics for recruitment costs
- Delegating tasks to junior recruiters.
Performance Management System Specialist – HR Business Unit
Bank of South Pacific Ltd
06.2013 - 06.2014
- Management of staff performance appraisals
- Making recommendations to managers eg how to manage low performers out of the business and how to manage high performers
- Prepared training materials on how to assess their staff, interview their staff, what to discuss etc
- Bonus structure recommendations
- Training of HR staff in regards to staff performance
- Providing performance reports to the CEO.
Graduate Trainee Human Resources – HR Business Unit
Bank of South Pacific Ltd
06.2012 - 06.2013
- HR assistant and generalist
- Recruitment assistant
- Involved in organisation restructuring
- Administration duties.
Academic Tutor – School of Business Administration
University of Papua New Guinea
01.2012 - 06.2012
- Tutored university students in few of the Human Resources Management courses offered in the HR Discipline in a classroom setting
Education
Bachelor of HR Management - Human Resources Management
University of Papua New Guinea
Port MoresbySkills
- Recruitment
- Performance management
- Succession planning
- Training and development
- Administration experience
- Coordination hr programs
- Bilingual
- Staff supervision
Certification
- Project management certificate (IBBM)
- Moody’s training (managing conflicts, negotiations) certificate
Accomplishments
- Became the youngest female departmental head in Bank of South Pacific
- 100% completion rate of recruitment within the lead days
- Good audit rating for corporate banking as a first-time manager
- Headhunted for the graduate program and internal roles
Personal Information
Title: Human Resources Professional
References
Referees available upon request
Timeline
Operations Manager – Corporate Banking Business Unit
Bank of South Pacific Ltd
11.2017 - 07.2019
Leadership Development Coordinator – HR Business Unit
Bank of South Pacific Ltd
04.2016 - 11.2017
Senior Recruitment Coordinator – HR Business Unit
Bank of South Pacific Ltd
06.2014 - 04.2016
Performance Management System Specialist – HR Business Unit
Bank of South Pacific Ltd
06.2013 - 06.2014
Graduate Trainee Human Resources – HR Business Unit
Bank of South Pacific Ltd
06.2012 - 06.2013
Academic Tutor – School of Business Administration
University of Papua New Guinea
01.2012 - 06.2012
Bachelor of HR Management - Human Resources Management
University of Papua New Guinea
- Project management certificate (IBBM)
- Moody’s training (managing conflicts, negotiations) certificate
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