Parveen Chand
Sydney,NSW
Summary
Adaptable Business Support Analyst with 12 years of providing operational oversight and enhancements to insurance companies. Tireless in seeking untapped opportunities to optimize business processes. Adept at both micro and macro management techniques for aligning business resources with commercial goals. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
16
16
years of professional experience
Work History
Business Support Analyst
Bank Of South Pacific (Fiji)Life Insurance
03.2013 - 06.2023
- Application Administrator for Application including Core and Financial systems
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Executed analysis of risks and identified risk mitigation strategies.
- Generated business intelligence reports to inform strategic decision-making.
- Surveyed clients to ascertain requirements and expectations for product.
- Handling all purchasing for the department
- Vendor Management for all third party application
- Actively involved in DR and Business Continuity
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Assessed business requirements to forecast annual budgetary operational costs.
- Participated in employee relocation and transfer policy design, accounting for commercial business interests and employee well-being.
- Liaised with human resource department to resolve concerns in need of escalation.
Business Analyst
Fiji Government- ITCS
07.2007 - 11.2008
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Generated business intelligence reports to inform strategic decision-making.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Surveyed clients to ascertain requirements and expectations for product.
- Executed analysis of risks and identified risk mitigation strategies.
- Assessed business requirements to forecast annual budgetary operational costs.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Identified patterns and trends in large data sets and provided actionable insights.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed and implemented data governance policies and procedures.
Education
Bachelor of Science - Computer Science And Information Systems
University of The South Pacific
Suva Fiji04.2006
Diploma - Computer Science
Fiji Institute of Technology
Suva Fiji09.1998
Skills
- User Acceptance Testing (UAT)
- Enterprise Technology
- Regulatory Reporting Requirements
- Special Projects
- Process Optimization
- Business Requirements
- Project Requirements Analysis
- Customer Experience Control
- System Integration Testing
- Work Organizing and Prioritizing
- Negotiation
- Develop Tools
- Asset Tracking
- Staff Management on System
- Change Impact Analysis
- Release Planning
- Work Orders
- Presentations and Decks
- Staff Training
- Product Development
- Project Finance
- Process Flow Diagram Creation
- Business Process Mapping
- UAT Support
- Audit Support
- Test Case Scenarios
- Requirements Specifications
- Customer Interaction
- Business Recovery and Sustainability
- Customer Experience
- Administrative Support
- New Product Information
- Efficiency Analysis and Improvement
- Event Management
- Strategic Initiatives
- Capital Expenditures
- Needs Assessment
- Project Management
- Consulting
- Price Testing and Analysis
Accomplishments
- Outsourcing of Printing Services to Cut cost
- Implementation of icare (identifying blackspot and turning into success spot.
- User Access Template for Termination and Movement
- Vendor Management
Affiliations
- icare champion
- Point of contact in IT Department for Management
- Social and Sports Committee member
Additional Information
- icare champion for the Division
- Advocate on paperless environment
- awareness on Company IT Policy
Timeline
Business Support Analyst
Bank Of South Pacific (Fiji)Life Insurance
03.2013 - 06.2023
Business Analyst
Fiji Government- ITCS
07.2007 - 11.2008
Bachelor of Science - Computer Science And Information Systems
University of The South Pacific
Diploma - Computer Science
Fiji Institute of Technology
Hobbies
Travelling
Music
Socialising
Cooking
Driving
Watching movies
Custom
Travelling
Music
Socialising
Cooking
Driving
Watching movies
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