Christine Celia Lum
Eagleby,QLD
Summary
Driven Branch Manager with a proven track record at MoneyShop Group Ltd, enhancing branch productivity and sales through strategic business development and risk mitigation. Excelled in recruiting top talent and fostering a motivational environment, leading to significant improvements in operational efficiency. Skilled in software programs and proficient in the FHA loan process, demonstrating a balanced blend of technical and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Branch Manager
MoneyShop Group Ltd
01.2004 - 04.2024
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Complied with regulatory guidelines and requirements.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Resolved various issues impacting sales management and business operations.
- Implemented service improvements to enhance sales cycle.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Consulted customers to boost product sales and services.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Submitted loan applications to underwriter for verification and recommendation.
Skills
- Business development expertise
- Proficient in Software Program
- Risk Mitigation
- FHA loan process background
Timeline
Branch Manager - MoneyShop Group Ltd
01.2004 - 04.2024
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