Christoph Jirgens
Summary
ICT Professional with a broad skill set in networking, unified communications, and configuration management. With a drive to focus on automation and service improvement to the client and efficiency in the workplace.
Knowledgeable [Desired Position] with strong foundation in IT management, systems integration, and network security. Proven track record in optimizing system performance and streamlining operations to enhance productivity and reduce downtime. Demonstrated expertise in troubleshooting complex technical issues and implementing effective solutions.
Overview
17
17
years of professional experience
Work History
Technical Officer
Activa Communications
02.2024 - Current
- End-to-end technical oversight of operational systems and support
- Design and Commission of Incident Management System
- Creation of Knowledgebase platform
- Institution of Monitoring platform in conjunction with Automation Engineer
- Development of key support processes for the business
- Level1 through 3 support for operations platforms
- Developed in-depth SME Knowledge of Xelion UC platform over six months
- Management of Xelion UC Infrastructure
- Creation and Deployment of ICT Lab Infrastructure
- Microsoft Teams Voice Management and Deployment
Configuration & Asset Manager
Optus Enterprise
04.2021 - 08.2023
- Configuration Management is key to any enterprise-scale environment
- Improved Governance, through institution of standardization within the workplace, consistently meeting client SLAs
- Increased customer engagement through the institution of regular stakeholder engagement meetings
- Continual Service Improvement – Identified areas for Automation, RPA, and increased scope of auditing practices. Engaged senior stakeholders to progress this initiative
- Consistent delivery of Monthly and Biannual Auditing, aligning and exceeding customer requirements
- Increased awareness of Configuration Management through institution of education sessions to management
Technical Services Manager UC
Optus Enterprise
06.2019 - 04.2021
- Technical Management of the Customer's UC Infrastructure
- Deployment of Video Streaming solution to the client, during the COVID Pandemic
- Delivery of Softphone client to VIP users during the COVID-19 pandemic
- Technical Oversight of several Client Collaboration Technologies
- Unified Communications Management of Cisco call manager deployment
Technical Services Manager Networks
Optus Enterprise
09.2018 - 06.2019
- Technical Management of the Customers Network and UC Infrastructure
- Managed customer NBN/ISDN Transitions
- Oversaw BAU Management of the client’s network
- Technical oversight over customer requests
- Provided technical management over high-severity client incidents
Network Tools Specialist
Optus Enterprise
11.2011 - 09.2018
- Technical / Operational Management of Accounts onsite Technical Toolset
- Enhanced Network Monitoring System through Automated alerting and Customer Dashboards
- Institution of Configuration Standard Auditing using SolarWinds NCM
- Assisted Architect with commissioning and transition to new network management platform
- Performed Level 2 and Level 3 Network troubleshooting
Junior Engineer – Engineer – Voice Services Officer
Optus Enterprise
04.2008 - 11.2011
- Undertook several roles during this period across the Network and Unified Communications field
- Supported customer data centre transition project
- Supported onsite customer VOIP Phone system
- Developed and deployed secure Windows 7 SOE for hardened laptop/desktop deployment
- Assisted with network hardware refresh deployments
- Performed Level 2 and Level 3 Network Troubleshooting
Education
Advanced Diploma of Business Systems -
Computer Power / Spherion
Skills
- IT Skills
- Cisco Networking
- ITIL V3 Foundation Certification
- Asset Management / SACM
- Incident / Problem / Network Troubleshooting
- Riverbed NPM Administration
- Application Management – Webex, Vbrick, Appspace
- Cisco Network and Voice Management
- Xelion Management & Design
- Zoho Suite Management
- Service Now
- NMS Administration – Statseeker, Solarwinds
- NBN/PSTN Management / Ordering
- Office Suite
- Change Management
- Transition Management
Timeline
Technical Officer
Activa Communications
02.2024 - Current
Configuration & Asset Manager
Optus Enterprise
04.2021 - 08.2023
Technical Services Manager UC
Optus Enterprise
06.2019 - 04.2021
Technical Services Manager Networks
Optus Enterprise
09.2018 - 06.2019
Network Tools Specialist
Optus Enterprise
11.2011 - 09.2018
Junior Engineer – Engineer – Voice Services Officer
Optus Enterprise
04.2008 - 11.2011
Advanced Diploma of Business Systems -
Computer Power / Spherion
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