Christopher Bird
124 Power Road, Marong,VIC
Summary
Experienced cross disciplined IT Profressional with a proven background in managing and optimizing information systems. Strengths include strong problem-solving skills, the ability to manage complex projects, and comprehensive knowledge of IT infrastructure. Previous roles have resulted in streamlined workflows, improved system efficiency, and enhanced security measures for all managed systems.
Overview
13
13
years of professional experience
Work History
Systems Manager
Catholic Education Office Sandhurst
Bendigo, VIC
05.2023 - Current
- Developed and implemented an enterprise-wide system architecture framework.
- Trained staff on new technologies and software applications.
- Implemented security protocols and procedures to protect data from unauthorized access.
- Managed multiple projects simultaneously while meeting deadlines.
- Ensured compliance with applicable laws and regulations pertaining to IT operations.
- Identified potential risks associated with system changes before implementation.
Service Desk Manager
Bendigo Telco
Bendigo, VIC
12.2022 - 05.2023
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
- Monitored employee performance through key metrics analysis.
- Hired and trained service department staff to drive performance.
- Developed data security and disaster recovery procedures.
- Provided company users with tech support for IT problems and account maintenance.
- Met with stakeholders to collaborate and resolve problems.
- Managed backup, user account and helpdesk systems.
- Evaluated organization's technology to recommend upgrades for hardware and software.
IT Services Analyst
Bendigo Telco
Bendigo, VIC
08.2021 - 12.2022
- Deliver on-site and remote IT support for hardware, software to internal personnel and customers.
- Work with service providers and vendors to facilitate implementation/updates and incident resolution for company personal and customers.
- Maintained Bendigo Telco private cloud infrastructure, including vendor relations management for VMware and Commvault.
- Planned and performed internal and customer contract based on-prem to Azure Cloud migration activities, including Exchange migration and MDM implementation (iOS, Android, MacOS and Windows)
- Implement, monitor and educate internal personal and customers on security practices such as MFA, Endpoint Protection, Email filtering and Cybersecurity principles.
- Implement procedure, monitor and respond timely and proportionally to potential breaches of both internal user/systems and customer hardware, users, systems and networks.
Data Center Operations Technician
Bendigo Telco
Bendigo, VIC
01.2017 - 08.2021
- Installed wiring, cabling and devices to establish, repair and improve network and systems operations as part of planned/emergency changes and/or incidents.
- Worked closely with various internal and external stakeholders to accomplish goals and address issues related to our products and services as SME and Remote hands for Layer 1/2 implementations.
- Planned, tested, implemented and supported high-availability physical infrastructure of Bendigo Telco private cloud and private fibre network.
- Uphold secure industry practices for data centre environments, including private and CoLo Points of presence in major hubs across QLD/NSW/VIC/TAS.
Service Delivery Officer
Bendigo Telco
Bendigo, VIC
03.2016 - 12.2016
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
- Delivered status reports to stakeholders for budgeting and planning purposes.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Served as liaison between customers, sales and technical departments to facilitate seamless customer experience and efficient service delivery.
Customer Service Representative /Network Operations Center Engineer
Bendigo Telco
Bendigo, VIC
07.2014 - 03.2016
- Assisted customers with wide range of technical issues via email, live chat and telephone in a friendly and professional manner.
- Logged customer service requests and incidents via ticketing system in-line with ITIL practices.
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of emergency changes or incidents.
Service Technician /Account Executive
MAC1
Bendigo, VIC
03.2013 - 07.2014
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
- Logged services performed in service ticket system accurately.
- Engaged with customers to deliver outstanding customer services and secure repeat business.
Education
ITIL V4 Foundation Certificate -
Axelos
Bendigo02.2021
Data Center Design Awareness -
DC PRO Development
Melbourne02.2020
Cert IV in Cyber Security - ongoing
Holmesglen
Bachelor of Information Technology -
Charles Stuart University
Skills
- Project management
- ITIL framework
- Agile methodology
- Risk management
- IT service management
- Effective communication
- Vendor management
Timeline
Systems Manager
Catholic Education Office Sandhurst
05.2023 - Current
Service Desk Manager
Bendigo Telco
12.2022 - 05.2023
IT Services Analyst
Bendigo Telco
08.2021 - 12.2022
Data Center Operations Technician
Bendigo Telco
01.2017 - 08.2021
Service Delivery Officer
Bendigo Telco
03.2016 - 12.2016
Customer Service Representative /Network Operations Center Engineer
Bendigo Telco
07.2014 - 03.2016
Service Technician /Account Executive
MAC1
03.2013 - 07.2014
ITIL V4 Foundation Certificate -
Axelos
Data Center Design Awareness -
DC PRO Development
Cert IV in Cyber Security - ongoing
Holmesglen
Bachelor of Information Technology -
Charles Stuart University
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