Delvene Kaplan
Ballajura
Summary
Hardworking Custodial Officer skilled in managing correctional functions and monitoring inmate behaviour. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Overview
18
18
years of professional experience
Work History
Custodial Officer
Serco Group
09.2021 - Current
- Supervised daily inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular inspections of cells and common areas to maintain security standards.
- Implemented conflict resolution strategies to de-escalate tense situations among inmates.
- Collaborated with healthcare staff to address inmates' medical needs efficiently.
- Trained new officers on security protocols, emergency procedures, and effective communication techniques.
- Conducted regular inspections of facilities to identify maintenance needs and ensure quality control.
- Enhanced cleanliness and safety by performing thorough custodial duties in various work environments.
- Maintained confidentiality concerning sensitive information encountered while performing custodial duties in various settings.
- Stayed current on industry best practices through ongoing professional development opportunities and implemented new techniques to enhance job performance.
- Collaborated with other custodial staff members to ensure timely completion of assigned tasks across all areas of the facility.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Supervised inmates during meals, recreation and other activities.
- Responded to inquiries from inmates and other members of public.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Online Team Member
Woolworths Group
01.2018 - 08.2021
- Coordinated online order fulfillment processes to ensure timely delivery and customer satisfaction.
- Provided exceptional customer service by resolving issues quickly, professionally, and empathetically.
- Consistently exceeded performance targets by actively seeking out ways to improve productivity and enhance results.
- Maintained excellent product knowledge to provide informed recommendations to customers based on their unique needs.
- Strengthened team collaboration through regular meetings, sharing best practices, and offering constructive feedback.
- Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Program Director
ATI Martial Arts and Fitness
02.2011 - 12.2017
- Developed and maintained relationships with key clients to drive sales growth.
- Collaborated with marketing teams to create targeted promotional strategies.
- Analyzed customer feedback to enhance service offerings and improve client satisfaction.
- Trained junior sales representatives on product knowledge and effective selling techniques.
- Conducted regular product demonstrations to showcase features and benefits, boosting engagement.
- Participated in strategic planning sessions to align sales goals with company objectives.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Legal Personal Assistant
CPK Legal
01.2010 - 02.2011
- Managed complex calendars and scheduled appointments.
- Coordinated client communications, ensuring timely responses and maintaining professional relationships.
- Prepared legal correspondence, ensuring accuracy and compliance with regulations.
- Streamlined office procedures, improving efficiency in document management and filing systems.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Participated in team meetings and staff training sessions.
Casual Child Support Worker
Noranda Childcare Centre
01.2007 - 01.2010
- Facilitated communication between parents and children to support positive relationships.
- Monitored child development and behaviour, providing timely feedback to guardians.
- Implemented individualized support plans to address children's unique needs effectively.
- Maintained confidentiality of sensitive information regarding children and families in accordance with professional ethics guidelines and legal requirements.
- Assisted in the development of life skills for children, focusing on communication, social interaction, and daily living tasks.
Education
Certificate III in Correctional Practice - Correctional Practice
Asset Training Australia
North Lakes, QLD09-2022
Bachelor of Business - Marketing
Edith Cowan University
01.2008
Diploma of Business Management - undefined
Central Tafe
01.2005
Diploma of Business - Human Resources
Central Tafe
01.2005
Certificate IV in Business - Human Resources
Central Tafe
01.2005
Year 12 - undefined
Ballajura Community College
01.2003
Skills
- Patience and empathy
- Integrity and honesty
- Self-defence techniques
- Physical fitness
- De-escalation techniques
- Assertiveness
- Cross-cultural sensitivity
- Safety and security
Accomplishments
- 2003 The excellence award in Senior English – Awarded to the most outstanding year 12 student.
- 2003 The excellence award in Early Childhood Studies – Awarded to a year 12 student who has achieved excellent results.
- 2003 Winning the P & C excellence award – Awarded to an outstanding student who has demonstrated hard work and excellent grades throughout year 12.
Timeline
Custodial Officer
Serco Group
09.2021 - Current
Online Team Member
Woolworths Group
01.2018 - 08.2021
Program Director
ATI Martial Arts and Fitness
02.2011 - 12.2017
Legal Personal Assistant
CPK Legal
01.2010 - 02.2011
Casual Child Support Worker
Noranda Childcare Centre
01.2007 - 01.2010
Bachelor of Business - Marketing
Edith Cowan University
Diploma of Business Management - undefined
Central Tafe
Diploma of Business - Human Resources
Central Tafe
Certificate IV in Business - Human Resources
Central Tafe
Year 12 - undefined
Ballajura Community College
Certificate III in Correctional Practice - Correctional Practice
Asset Training Australia
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