Christopher Shepherd
Hervey Bay
Summary
I believe I am strong leader and skilled communicator with a proven track record in safety and team leadership. I can adapt quickly to situations and have strong decision-making skills, whilst consistently delivering exceptional service quality and fostering strong relationships with external stake holders.
I'll bring logical thinking to a fast paced working environment, whilst remaining calm in high pressure situations. I have excellent time management skills and have the capacity to learn and adapt to new skills.
I am ready to tackle new challenges, with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Ramp Operator
Oceania Ground Force
10.2023 - Current
- Increased team productivity through clear communication with colleagues regarding task assignments and priorities.
- Ensured proper placement of chocks, cones, and other essential equipment for aircraft safety during servicing.
- Contributed to on-time performance by quickly addressing ad hoc requests from flight crews or management personnel.
- Assisted in training new Ramp Operators, fostering a collaborative work environment and promoting teamwork.
- Completed required documentation accurately after each flight operation, maintaining thorough records for regulatory compliance purposes.
- Participated in ongoing training programs to stay current on industry best practices and enhance personal skillset.
- Supported airline customer service initiatives by promptly responding to inquiries from passengers or crew members about baggage handling processes.
Owner
Shep’s School of Driving
09.2018 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained month reporting for business tax
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Police Officer
Queensland Police Service
02.2008 - 08.2018
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Trained other officers in firearms and self-defense tactics.
Ramp Operator
Airside Logistics
08.2010 - 09.2012
- Facilitated smooth transitions between different shifts by providing concise handover information regarding outstanding tasks or operational updates.
- Increased team productivity through clear communication with colleagues regarding task assignments and priorities.
- Ensured proper placement of chocks, cones, and other essential equipment for aircraft safety during servicing.
- Assisted in training new Ramp Operators, fostering a collaborative work environment and promoting teamwork.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Instructor
Aerocare Flight Support
03.2003 - 12.2005
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualised support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Improved learning outcomes by tailoring teaching methods to accommodate diverse learning styles.
Education
Certificate IV - Transport & Logistics (Driver Trainer)
Shift Training
Berrinba, QLD07-2018
Diploma - Public Safety (Policing)
Queensland Police Service
Brisbane, QLD09-2009
Certificate III - Security Operations
Queensland Police Service
Brisbane, QLD02-2009
Skills
- Ramp safety awareness
- Safety procedures compliance
- Airport security regulations
- Problem-solving
- Team leadership
- Safety procedures
- Corporate policies
- Time management
- Reliability
- Excellent communication
- Adaptability and flexibility
- Relationship building
- Decision-making
Timeline
Ramp Operator
Oceania Ground Force
10.2023 - Current
Owner
Shep’s School of Driving
09.2018 - Current
Ramp Operator
Airside Logistics
08.2010 - 09.2012
Police Officer
Queensland Police Service
02.2008 - 08.2018
Instructor
Aerocare Flight Support
03.2003 - 12.2005
Certificate IV - Transport & Logistics (Driver Trainer)
Shift Training
Diploma - Public Safety (Policing)
Queensland Police Service
Certificate III - Security Operations
Queensland Police Service
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