CHRISTOPHER REY CAPISTRANO
Marsden Park,Australia
Summary
Innovative and results-oriented IT Services and Cybersecurity Manager with 12+ years of proven leadership in designing, implementing, and managing secure, scalable, and high-performance IT systems. Expert in aligning technology strategies with business goals, leading cross-functional teams, and implementing enterprise-wide security frameworks. Adept at driving digital transformation, reducing operational risks, and fostering a culture of continuous improvement and innovation. Recognized for delivering robust solutions that boost efficiency, cut costs, and safeguard organizational assets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Services and Cybersecurity Manager
Canteen Australia
Sydney, Australia
01.2024 - Current
- Spearhead IT operations and cybersecurity strategy across the organization, overseeing infrastructure, compliance, and digital transformation initiatives.
- Direct a high-performing team, drive continuous improvement, and ensure systems resilience against emerging threats.
- Boosted infrastructure efficiency by 50% through cloud migration and automation.
- Achieved 100% compliance with updated CIS Version 8.
- Negotiated vendor contracts saving over $100K annually without compromising service quality.
Senior ICT Services and Security Coordinator
Canteen Australia
Sydney, Australia
09.2021 - 12.2023
- Managed national IT operations, technical project delivery, and enterprise security policies.
- Delivered secure and scalable digital environments supporting hybrid workforce models.
- Rolled out centralized mobile device management, cutting device provisioning time by 60%.
- Reduced IT support ticket backlog by 40% through proactive systems monitoring.
- Led the deployment of a cloud-native backup system enhancing data resilience.
ICT Services and Security Coordinator
Canteen Australia
Sydney, Australia
10.2020 - 09.2021
- Developed and enforced security protocols, monitored threats, and streamlined IT services.
- Replaced underperforming video conferencing infrastructure, improving uptime by 98%.
- Migrated endpoint security to cloud with zero downtime and zero business interruption.
- Designed and executed rapid remote work setup during COVID, enabling business continuity within 48 hours.
ICT Services Coordinator
Canteen Australia
Sydney, Australia
04.2020 - 10.2020
- Handled IT helpdesk, user training, and equipment provisioning while supporting systems deployment.
- Reduced user onboarding time by 30% through streamlined IT induction process.
- Enhanced SLA compliance with faster issue resolution and detailed documentation.
IT Support Officer
Canteen Australia
Sydney, Australia
08.2018 - 03.2020
- Delivered comprehensive IT support, user training, and managed helpdesk operations.
- Developed a digital knowledge base, reducing repeat queries by 35%.
- Achieved a 98% user satisfaction score through prompt and proactive support.
Technical Team Leader
Convergys
Manila, Philippines
10.2010 - 04.2018
- Led a team of 18+ technical support agents, delivering exceptional service to telco clients and improving customer retention.
- Designed a support framework that reduced resolution times by 30%.
- Authored core training manuals now embedded in onboarding curriculum.
- Turned around team performance from red to green status within one quarter.
Technical Support Specialist / Representative
Convergys
Manila, Philippines
01.2006 - 01.2010
- Provided Tier 1 and 2 support for financial software clients and helped develop internal support resources.
- Reduced ticket escalations by 20% by empowering Tier 1 agents with advanced guides.
- Consistently exceeded KPIs for customer satisfaction and resolution rate.
Education
Completed Secondary Education -
Rizal High School
Pasig, Philippines01.2001
Diploma - Information Technology
Australia Institute of Business And Technologty
Skills
- Strategic IT Leadership & Vision
- Enterprise Cybersecurity & Compliance (Essentials 8, CIS V8)
- Risk Management & Incident Response
- IT Service Delivery & Process Optimization
- SOC & Endpoint Protection
- Cross-functional Team Management
- Stakeholder & Vendor Relations
- Business Continuity & Disaster Recovery Planning
- Security Training & Awareness Campaigns
- Cloud migration
- IT project management
- Effective communication
- Data protection
- Digital transformation
Certification
- MCEAE
- MCSA
- Diploma in Information Technology, Australia Institute of Business and Technology
- Microsoft Certified Enterprise Administrator Expert
- Microsoft Certified Security Administrator Associate
Timeline
IT Services and Cybersecurity Manager
Canteen Australia
01.2024 - Current
Senior ICT Services and Security Coordinator
Canteen Australia
09.2021 - 12.2023
ICT Services and Security Coordinator
Canteen Australia
10.2020 - 09.2021
ICT Services Coordinator
Canteen Australia
04.2020 - 10.2020
IT Support Officer
Canteen Australia
08.2018 - 03.2020
Technical Team Leader
Convergys
10.2010 - 04.2018
Technical Support Specialist / Representative
Convergys
01.2006 - 01.2010
Completed Secondary Education -
Rizal High School
Diploma - Information Technology
Australia Institute of Business And Technologty
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