Christopher Tran
Sydney
Summary
Organised and detail-oriented cabin crew with a proven track record in delivering exceptional service, security checks and prioritising safety. Able to manage multiple critical tasks and willing to take on added responsibilities to meet team goals. Dependable work ethic and enthusiastic to learn new methods and devices to improve performance and efficiency.
Overview
13
13
years of professional experience
Work History
Cabin Crew
Jetstar Airways
09.2023 - Current
- Managed challenging situations calmly and professionally, such as turbulence, medical emergencies, verbal and physical altercations, intoxicated and/ or unruly passengers, distressed passengers and crew, and passengers that require added assistance.
- Maintained cabin safety by conducting pre-flight checks, identifying unserviceable/ damaged equipment and aircraft features, and following emergency procedures when necessary.
- Followed standard operating procedures and chain of command, to conduct duties whilst maintaining situational awareness.
- Utilised situational awareness to adapt and complete multiple tasks safely and efficiently.
- Maintained on-time performance and mentally allocated essential tasks in order of priority to complete within a short time frame.
- Operated aircraft interphone to clearly and concisely convey information to tech crew, cabin crew and passengers - through PAs, information confirmation and the NATO phonetic alphabet.
- Enhanced customer satisfaction by providing fast and exceptional in-flight service and addressing passenger concerns promptly.
- Managed between 180 to 232 passenger per sector, four sectors a day without deterioration in quality of service.
University Assistant Tutor (Casual)
University Of Technology Sydney, Broadway
02.2020 - 05.2020
- Utilised complex and current software, art and animation programs to effectively convey lessons to students.
- Taught students remotely using online video chat platform and other delivery channels.
- Provided opportunities for students to apply themselves through theory, practice and progressive learning.
- Motivated students to build self-confidence and reduce fear of failure.
- Supported groups that were diverse in nationality and LGBTQ+.
Nail Salon - Front of House
No. 1 Nails & Spa
04.2012 - 12.2013
- Excellent verbal and written communication skills.
- Organised and detailed book keeping - managing appointments and sales.
- Worked effectively in a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Certificate - Cabin Crew Training
Jetstar Airways Pty Ltd
Sydney, NSW10-2023
Certificate - First Aid, Emergency Life Support And CPR
Australian Training Institute
Sydney, NSW06.2023
Certificate - Responsible Service of Alcohol (RSA)
Hospitality Institute of NSW
Sydney, NSW05.2023
Bachelor of Arts - Animation
University of Tech Sydney
Sydney, NSW05.2021
High School Diploma -
Sefton High School
Sydney, NSW12-2013
Skills
- Situational awareness
- Safety awareness
- Critical decision-making
- Dynamic situational adaptability
- Practised and progressive efficiency
- Organised multitasking
- Adaptive to niche software, user interfaces and devices
- Equipment monitoring
- Interphone and public announcement skills
- Clear, concise and professional communication
- Reliability and punctuality
- Supportive team-player
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Cabin Crew
Jetstar Airways
09.2023 - Current
University Assistant Tutor (Casual)
University Of Technology Sydney, Broadway
02.2020 - 05.2020
Nail Salon - Front of House
No. 1 Nails & Spa
04.2012 - 12.2013
Certificate - Cabin Crew Training
Jetstar Airways Pty Ltd
Certificate - First Aid, Emergency Life Support And CPR
Australian Training Institute
Certificate - Responsible Service of Alcohol (RSA)
Hospitality Institute of NSW
Bachelor of Arts - Animation
University of Tech Sydney
High School Diploma -
Sefton High School
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