Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Thalia Lemus Cardona

Perth,WA

Summary

Dynamic and dedicated professional with extensive experience in customer service and operational excellence at MAM. Proven ability to enhance customer satisfaction through effective communication and situational awareness. Skilled in time management and workplace safety, consistently exceeding expectations and fostering loyalty in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cabin Crew

MAM
Perth, WA
06.2024 - Current
  • Demonstrated safety procedures for emergency situations and ensured compliance among passengers and consistently upheld safety as a first priority.
  • Exceed customer expectations by providing an exceptional onboard experience, whilst displaying the Qantas and Longreach spirit.
  • Responded promptly to customer complaints or requests for service during flights.
  • Developed situational awareness at all times whether it is through the terminal or onboard, to ensure I am always attentive.
  • Ensuring that customers disembark from flights content and inclined to fly Qantas again as it a crucial aspect of maintaining customer satisfaction and loyalty.

Assistant Manager

Acai Brothers
City Beach, WA
08.2023 - Current
  • Helped senior managers run smooth operations by independently handling day-to-day requirements.
  • Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
  • Maintained operational performance by skillfully handling opening and closing tasks.
  • Adjusted to multiple demands and shifting priorities in fast-paced work environment.
  • Produced quality food items according to exact cafe recipes and standards.
  • Interacted with customers to obtain food orders, answer questions and collect payment for purchases.
  • Counted cash accurately and completed correct cash-out functions between shifts.
  • Encouraged customers to purchase additional food and beverage items using upselling techniques.

Wait Staff Member

Jarrah
Hillarys, WA
06.2022 - 07.2023
  • Worked in fast-paced environment, handled multiple priorities and learned new procedures.
  • Prepared beverages following proper portioning standards for consistency.
  • Advised guests on menu choices, accommodated requests and noted preferences.
  • Communicated clearly with back-of-house staff to avoid errors.
  • Addressed issues promptly, relaying complaints directly to management.
  • Stocked server areas with supplies throughout shift.
  • Handled guest needs with upbeat attitude and attention to detail.

Cafe Worker

Five Points Kitchen
Greenwood, WA
05.2021 - 05.2022
  • Maintained presentable front counter with frequent cleaning and organizing.
  • Satisfied customers consistently, quickly meeting needs with knowledgeable service.
  • Processed customer orders and payments quickly with efficient register operation.
  • Counted cash accurately and completed correct cash-out functions between shifts.
  • Maintained responsibility for time management and best use of resources.
  • Trained and developed foodservice team members in company policies and service standards.

Sandwich Artist

Subway
Perth, WA
12.2019 - 12.2020
  • Memorized menu offerings, combos and featured items to answer questions and make suggestions.
  • Delivered positive service experience when greeting and serving customers.
  • Used POS systems to input orders and process payments.
  • Upheld quality standards when preparing fresh vegetables, meats and other food items.
  • Communicated effectively with co-workers regarding customer needs and concerns.

Education

Sacred Heart College
Sorrento
10-2022

Liwara Catholic Primary School
Greenwood
12-2016

Skills

  • Flexible schedule
  • Attention to detail
  • Time management
  • Customer service
  • Teamwork and collaboration
  • Workplace safety
  • Effective communication
  • Initiative-taking
  • Reliability and punctuality
  • Situational awareness

References

References available upon request.

Certification

  • Cert IV in preparation for health and nursing

Timeline

Cabin Crew

MAM
06.2024 - Current

Assistant Manager

Acai Brothers
08.2023 - Current

Wait Staff Member

Jarrah
06.2022 - 07.2023

Cafe Worker

Five Points Kitchen
05.2021 - 05.2022

Sandwich Artist

Subway
12.2019 - 12.2020

Sacred Heart College

Liwara Catholic Primary School

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Thalia Lemus Cardona