CHU BAO HAN

Bakery and Takeaway Vietnamese shop

• Maintained order efficiency and accuracy by communicating clearly with kitchen staff and operating the POS system.
• Achieve customer satisfaction through knowledge of menu items and flavors, enabling customers to make personal decisions based on taste, interest and dietary restrictions.
• Attention to details and ability to work under pressure during peak hours.

A non-profit organisation focusing on professional development and entertainment programs

• Planning and ideating gamification components for professional development events
• Advertising and reaching out to potential participants and partners
• Coordinated daily activity and flow of projects through multiple departments to verify on-time event's components delivery.
• Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle.
• Developed project timelines for events from kickoff through production and online marketing contents through social media

Online thrift shop focus on sustainability and aesthetic garments

• Founded and launched the online thrift shop, overseeing all aspects of business development and operations.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities and utilised e-commerce platforms and marketing tools to create an aesthetically pleasing and user-friendly online shopping experience.
• Managed customer inquiries, provided personalised assistance, and resolved issues.
• Directly working with all stakeholders from delivery partners to wholesalers.

Duende online talent fostering camp for children - Hanoi, Annual projects in art and performances

• Engaging and building contents to work with children from 7 to 15 focusing on hosting educational and interactive games and.
• Brainstormed and implemented creative event concepts and themes.
• Technological support with an online meeting platform (Zoom).
• Contribute to building event activities and learning curriculum.
• Gain organizational and time management skills, ensuring smooth execution of games and adherence to schedules.