Chyna STUART-edwards
Sydney,NSW
Summary
Promote culture of efficiency, service and productivity to help team members meet and exceed business targets. Focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. Driven leader with good conflict management and organizational skills. Knowledgeable team leader with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
1
1
year of professional experience
Work History
Grocery Manager
Woolworths
Warriewood
12.2023 - Current
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Customer Service Manager
Woolworths
Narrabeen
12.2022 - 04.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Skills
- Task Delegation
- Product Merchandising
- Inventory merchandising
- Workflow Planning
- Customer Service Management
- Employee Management
REFERENCES
Lesila Puafisi - Woolworths Warriewood Store manager
- 0404 155 166
- lesila.puafisi@woolorths.com.au
Timeline
Grocery Manager
Woolworths
12.2023 - Current
Customer Service Manager
Woolworths
12.2022 - 04.2023
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