Ciaran O Rourke
Windsor,VIC
Summary
Dedicated professional with over 6 years experience in administrative roles within the banking and legal sectors. I possess proven expertise in legal support, administration, and financial services, with skills in managing complex documentation, ensuring accurate data entry and enhancing customer experiences. I am seeking an administrative role in Melbourne where I can utilise my skills to contribute to organisational success while further developing my career and skillset.
Overview
8
8
years of professional experience
Work History
Eligibility Administrator
Royal Australian College of General Practitioners
07.2024 - Current
- Ensured 100% accuracy in verifying applicant documentation.
- Reviewed and evaluated applications to determine program eligibility.
- Managed and responded to an average of 50 emails daily, prioritising urgent or high-priority queries.
- Collaborated with internal stakeholders to process applications applications during the intake.
- Accurately inputted and updated eligibility data in relevant databases.
Farm Hand
KP Maher & Sons
03.2024 - 06.2024
- Performed quality control on fresh produce and operated heavy machinery.
- Assisted with seasonal potato harvest and labour-related tasks on the farm.
- Prepared paddocks for sowing and fertilising, including waste removal and debris clearing.
- Trained over 10 new casual staff members in farm operations and safety procedures, enhancing team efficiency and productivity.
Customer Service Advisor
CPA Australia
01.2024 - 02.2024
- Efficiently processed an average of 30 renewals and payments daily for CPA members using MAX, ensuring accuracy and timely updates.
- Delivered high-level customer service through various channels, handling approximately 30 inbound and outbound communications daily.
- Provided clear and supportive guidance to members during the enrolment period and demonstrated empathy in assisting members facing hardship difficulties.
- Managed high volumes of email queries and completed various data entry and administrative tasks.
Administrative Assistant
Austin Health
12.2023 - 12.2023
- Conducted filing, scanning, and photocopying of documents.
- Collated and organised medical documents chronologically and reviewed archived records.
- Assisted in setting up the hospital's new HR database.
Legal Administrator
KBC Bank
07.2019 - 09.2023
- Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
- Provided comprehensive administrative support to solicitors and lawyers during trials and hearings, monitoring over 100 cases weekly and diligently following up on court outcomes.
- Assisted in drafting motions, briefs, pleadings and affidavits for court proceedings.
- Reviewed and processed legal invoices, managing approximately $100-200k in invoices quarterly. Led projects related to customer payments and operational risks, enhancing financial accuracy and efficiency.
- Responded to various legal queries and monitored multiple shared mailboxes daily.
Customer Service Advisor
KBC Bank
03.2018 - 07.2019
- Provided frontline support for customer inquiries via phone and email, assisting with product and service transactions. Engaged with over 300 customers face-to-face weekly, delivering high-quality service and resolving issues efficiently.
- Performed key administrative tasks, including data entry into internal systems, processing amendments, and handling transactions with precision and attention to detail.
- Achieved over 90% in customer mystery shop scores and 93% in call quality assessments, demonstrating commitment to the KBC customer-first experience through mystery shopping and quality assurance initiatives.
- Intercepted and prevented fraud during a retail transaction, contributing to internal training materials and enhancing security measures.
Graduate Personal Banking Executive
KBC Bank
08.2017 - 03.2018
- Led cross-functional student teams to deliver high quality results within tight timelines.
- Acted as a liaison between upper management and lower level personnel.
- Managed high volumes of paperwork prioritising the necessary tasks to keep within regulatory timeframes.
- Exceeded target, opening over 1600 student accounts in Dublin North.
- Promoted high customer satisfaction rates by resolving problems with knowledgeable and friendly service.
Legal Assistant
Hayes Solicitors
01.2017 - 04.2017
- Supported the healthcare department, one of the biggest healthcare departments in Ireland, participating in high-profile catastrophic injury claims.
- Addressed complex legal issues including liability, causation, and quantum.
- Drafted correspondence and prepared documents for court, attending hearings and taking minutes.
- Performed administrative duties such as scheduling, printing, data entry, and research, and organised legal documents in filing systems and databases.
- Operated timed billing systems to accurately charge clients for work performed, ensuring transparency and alignment with billing practices.
Education
BCL (Law and Society), level 8 Bachelor of Civil Law Degree -
Dublin City University
Dublin, Ireland01.2016
Skills
- Data Entry: Proficient in high-volume data entry with a focus on accuracy and efficiency
- MS Office: Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint) for document creation and data analysis
- Organizational Skills: Adept at managing schedules, meeting strict deadlines and handling multiple tasks with meticulous attention to detail
- Legal Research & Writing: Skilled in conducting comprehensive legal research and drafting detailed legal documents
- Case Management: Experienced in managing case files, tracking deadlines, and preparing for legal proceedings
- Communication: Effective communicator with the ability to convey information clearly and professionally
- Risk Management: Skilled in identifying potential risks and developing strategies to mitigate them
- Team Collaboration: Proven ability to work effectively within teams, coordinating tasks and fostering collaboration
Accomplishments
- University GAA fresher player of the year 2013.
- Bank of Ireland student of the year awards, 2nd place 2013.
- Employee of the Month KBC Bank, June 2023.
- Customer Excellence Accreditation from the CX Company.
Timeline
Eligibility Administrator
Royal Australian College of General Practitioners
07.2024 - Current
Farm Hand
KP Maher & Sons
03.2024 - 06.2024
Customer Service Advisor
CPA Australia
01.2024 - 02.2024
Administrative Assistant
Austin Health
12.2023 - 12.2023
Legal Administrator
KBC Bank
07.2019 - 09.2023
Customer Service Advisor
KBC Bank
03.2018 - 07.2019
Graduate Personal Banking Executive
KBC Bank
08.2017 - 03.2018
Legal Assistant
Hayes Solicitors
01.2017 - 04.2017
BCL (Law and Society), level 8 Bachelor of Civil Law Degree -
Dublin City University
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