Cicca Zhang

Responsibility:

• Implementing developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
• Communicating with children's guardians about daily activities, behaviours and related issues.
• Observing children to identify individuals in need of additional support and developed strategies to improve assistance.

Key achievements:

• Maintaining and fostering positive and constructive interactions with staff, families, and children.
• Ability to work effectively with people from diverse backgrounds and life experience.

Responsibility:

• Assisted with the review of individual online tax returns prior to lodgement using Etax-in house tax accounting software.
• Applied technical knowledge to all areas of individual tax return topics such as capital gain tax (CGT) calculation, fringe benefits tax (FBT) and other work-related deductions.
• Provided tax advice and guidance to clients on various tax issues, explained complicated tax legislation and implications in simple terms via numerous communication mediums, including telephone, live chat or web messages.
• Assisted clients during ATO audits while maintaining quality assurance standards and ensure exemplary customer service is always maintained.
• Liaised with ATO to follow up on clients' tax refunds and where applicable, arranging payment plan on behalf of the clients.

Key achievements:

• Ability to engage multiple clients in a fast paced, professional environment using multi-tasking skills while ensuring daily set targets are achieved.
• Ability to work autonomously and as part of a team to reach company goals and expectation.
• High level of accuracy and attention to detail to ensure that tax return has been revised accurately before lodgement.

Responsibility:

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Established rapport with customers using active listening and interpersonal skills.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.