Esha Esha
Queanbeyan,NSW
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
Childcare Educator
Queanbeyan childcare center
Queanbeyan
07.2025 - Current
- Supervised children's activities to ensure safety and engagement.
- Developed lesson plans that promote early childhood learning and development.
- Collaborated with parents to discuss children's progress and well-being.
- Implemented daily routines to foster a structured learning environment.
- Maintained a clean and organized classroom environment for children.
- Participated in team meetings to discuss progress of each child's development and plan future goals for them.
- Observed child behavior to assess their needs and plan activities accordingly.
- Supported parents by providing information about their child's growth, nutrition requirements.
- Supported growth, development and integration of immigrant children and families.
Customer Service Cashier
The royal turban restaurant
Queanbeyan
11.2023 - 01.2026
- Managed cash register operations and handled various payment methods.
- Assisted customers in menu selections and provided food recommendations.
- Maintained cleanliness and organization of the cashier area and dining space.
- Resolved customer inquiries and complaints with professionalism and care.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Customer Service Representative
Vanilla pod
Queanbeyan
12.2023 - 04.2024
- Assisted customers with inquiries and product information to improve satisfaction.
- Collaborated with team members to enhance service delivery and workflow efficiency.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback regularly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
Education
Certificate 3 - Early Childhood Care And Education
Apex Institute of Higher Education
Brisbane, QLD12-2025
Master's Degree - Information Technology
Wentworth Institute of Higher Education
Canberra, ACT07-2025
Bachelor's Degree - Commerce
Guru Nanak Dev University College
India07-2023
Skills
- Team collaboration
- Communication skills
- Problem resolution
- Time management
- Excellent customer service
- Customer service and satisfaction
- Customer service background
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Certification
Responsible Service of Alcohol (RSA)
References
References available upon request.
Custom Section 1
- I am on a temporary residency visa. So, I have full working rights
Timeline
Childcare Educator
Queanbeyan childcare center
07.2025 - Current
Customer Service Representative
Vanilla pod
12.2023 - 04.2024
Customer Service Cashier
The royal turban restaurant
11.2023 - 01.2026
Certificate 3 - Early Childhood Care And Education
Apex Institute of Higher Education
Master's Degree - Information Technology
Wentworth Institute of Higher Education
Bachelor's Degree - Commerce
Guru Nanak Dev University College