Cienna Chalmers
Belair,SA
Summary
Authentic, confident, and friendly individual with a strong work ethic and a passion for helping others strive. Experience in team sports has shaped me into a confident and positive team player. Background in the hospitality industry has honed excellent people and communication skills, allowing for quick adaptation and learning on the job. Known for being outgoing, hands-on, and professional, resulting in the ability to build valuable relationships and ensure customer retention. Gained diverse range of skills in merchandising, ticketing, promotions, and sales at high-profile events such as the Royal Show, Adelaide 500, Adelaide International, and LIV Golf. Customer-centric environments have taught the importance of building strong relationships and bonds with customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH Team Member and Bar Tender
Terra and Sol
03.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Host Manager
Synaco Global
04.2024 - Current
- Improved customer satisfaction by efficiently managing reservations and seating arrangements.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Streamlined front-of-house operations for increased efficiency and improved guest experience.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Maintained a professional and welcoming atmosphere, setting high standards for service excellence.
Event Assistant
Event Services Australia
05.2021 - 12.2024
- Work closely with event team and customers at Festivals, Parties and Venues in supervisor/manger and customer service role
- Welcoming people into an event and scanning tickets; Helping people find their way around.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained appearance of store by dusting, cleaning, styling mannequins, and restocking merchandise.
- Taking photos and running the social media accounts
Netball Coach
Cabra Dominican College
03.2021 - 08.2022
- Motivate players to become stronger, more agile and effective through training habits and good nutrition
- Manage netball drills and fitness circuits to bolster players' coordination and performance levels
- Demonstrate proper netball drills and techniques for youngsters to develop resulting in improved skills
- Coordinate game day, manage team positions, and performance
Education
Nursing
Flinders University
Adelaide, SAGraduated From High School - Year 12 Student
Cabra Dominican College
Cumberland Park, SA10.2023
Skills
- Food and beverage services
- Cool Under Pressure
- Team Player
- Front of House
- Warm and Friendly
- Cleaning and Sanitizing
- Cash Handling
- Customer Service
- Stocktaking
- Restocking merchandise
- Friendly, positive attitude
Certification
- First Aid Training in emergency life support and cardiopulmonary resuscitation - Certified on the 26/02/2024
- Responsible Service of Alcohol
- WWCC
ACHIEVEMENTS
- Year 12 Leadership Team (House Captain)
- Cabra Dominican College Veritas Award (2023)
availability
Monday: 3:00pm-Close time
Tuesday: NA
Wednesday: Open-Close time
Thursday: Open-Close time
Friday: 12:00pm-Close time
Saturday: Open-Close time
Sunday: Open-Close time
REFERENCES
Details to be provided upon request.
Timeline
Host Manager
Synaco Global
04.2024 - Current
FOH Team Member and Bar Tender
Terra and Sol
03.2024 - Current
Event Assistant
Event Services Australia
05.2021 - 12.2024
Netball Coach
Cabra Dominican College
03.2021 - 08.2022
Nursing
Flinders University
Graduated From High School - Year 12 Student
Cabra Dominican College
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