Cindy Pin
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Receptionist/Housekeeper
Asad
Dandenong , Vic
2022.10 - 2023.02
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Computed bills, collected payments and made change for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Verified customer credit to establish payment method for accommodations.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Facilitated successful front desk operations for high-volume hotel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Events Staff Member
Ann
Melbourne/Springvale , Vic
2022.04 - 2022.12
- Circulated among guests to preserve safety and order and protect venue property.
- Set up and tore down equipment for large scale events, conferences and graduations.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Sold and collected admission tickets and passes from patrons at entertainment events.
- Set up and packed up event equipment, leaving area clean and tidy.
Kebab Maker/Crew Member
Asad
Glen Waverley, Melbourne , Vic
2018.06 - 2018.09
- Replenished food items from inventory and rotated ingredients.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Prepared and cooked dishes using authentic Indian recipes and incorporated various ingredients and spices.
- Collaborated with the [Job Title] in crafting the menus that would be used in the restaurant and for catering.
- Prepared multiple orders at once for speedy service.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Used grills, deep fryers and griddles to cook food.
Call Center Customer Service Representative
Rachel
Oakleigh, Melbourne , Vic
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Consulted with customers regarding needs and addressed concerns.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Increased customer traffic count by [Number]% and retail sales by [Number]%.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Restaurant Waitress
Vladimir
Glen Waverley, Melbourne , Vic
2013.10 - 2013.11
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
Some College (No Degree) - Make-Up
Open Colleges
OnlineSkills
- Greeting Guests
- Auditing
- Customer Service
- Payment Handling
- Event Coordination
- Administrative Support
- Concierge Services
Timeline
Hotel Front Desk Receptionist/Housekeeper
Asad
2022.10 - 2023.02
Events Staff Member
Ann
2022.04 - 2022.12
Kebab Maker/Crew Member
Asad
2018.06 - 2018.09
Restaurant Waitress
Vladimir
2013.10 - 2013.11
Call Center Customer Service Representative
Rachel
Some College (No Degree) - Make-Up
Open Colleges