Cindy Hongmei Li
Hornsby,Australia
Summary
Passionate about pursuing a career as a boutique sales associate, eager to leverage skills, training, and experience in this field. Seeking a dynamic and engaging work environment to contribute to delivering outstanding results and maintaining positive customer relationships. Committed to excellence, dedicated to providing exceptional service and exceeding customer expectations.
Overview
10
10
years of professional experience
Work History
Counter Manager
Parfums Christian Dior
10.2018 - 08.2019
- Managed beauty department staff and prepared employee schedules
- Ensuring the delivery of the highest level of service to customers and addressed any inquiries & complaints
- Interacted with customers on a regular basis to ensure customer satisfaction
- Reviewed and selected beauty products stocked
- Developed effective marketing strategies to attract more customers
- Set weekly & monthly goals and held regular staff members
- Ensuring the achievement of counter sales target and KPIs
- Prepared weekly & monthly sales reports
- Attended training seminars to learn new beauty techniques
- Ensured that all health safety and cleanliness standards were followed
- Routinely checked inventory of beauty supplies and placed product orders
Brow Expert
Benefit Cosmetics
11.2016 - 10.2018
- Service customers and answer inquiries over the phone and in the shop
- Coordinate and book appointments for customers and build relationships with them
- Advise clients on the most appropriate products to use and suggests related products to achieve the best results
- Responsible for achieving personal sales targets, and getting new clients, as well as building personal relationship with customers, so they would come back as regular clients
- Performed services that include: Brow mapping, Brow waxing, Brow tinting, Facial waxing, Makeovers and makeup tutorials
Packaging Designer
Nature's Care
08.2012 - 12.2013
- Design graphics and layouts for printing and website
- Create packaging in accordance to specifications, and construct mock-ups for client presentation
- Met with sales department and clients to review and revise artworks
Pre-press Operator & Graphic Designer
Beverly Hills Printing
01.2011 - 06.2012
- Answer phone calls and schedule appointments
- Enter invoice and customer information into Quickbooks
- Handle various office duties such as faxing, filing, updating logs
- Create fine art and digital print designs including brochures, pamphlets, folders, business cards, invitations, posters, invoices & quotations
- Use of different kinds of digital printing machines
- Scanning, Lamination of documents as well as helping with offset printing presses
Sales Assistant
YA Fashion Wholesale
10.2010 - 01.2011
- Service and provide advice to customers to assist them in making orders
- Answer phone calls and emails, and build up good relationship with the existing and new customers
- Process transactions and data entries with MYOB
- Check and order stocks
- Organise delivery to customers
- Suggest sales advertisements and display techniques
- Keeping the store tidy and clean
Sales Assistant
Sydney Rams
02.2010 - 08.2010
- Arrange products on display shelves and provide advice to customers
- Assist customer with shoe fitting
- Process transactions at the cash register, maintain sales ledgers
- Order new shoes, replace defective merchandise
Education
Diploma of Beauty Therapy -
TAFE Northern Sydney Institute
06.2017
Graphic Pre-press -
Academy of Information Technology
10.2009
Professional Accountancy -
University of Western Sydney
01.2008
Skills
- Quick Learner
- Customer service-oriented
- Efficient multi-tasker
- Attention to detail
- Energetic and organized
- Excellent time management skills
- Problem solver
- Brow tinting, Waxing & Shaping
- Makeup application
- Expert use of design software
- Fluent spoken Mandarin
- Fluent spoken Cantonese
Timeline
Counter Manager
Parfums Christian Dior
10.2018 - 08.2019
Brow Expert
Benefit Cosmetics
11.2016 - 10.2018
Packaging Designer
Nature's Care
08.2012 - 12.2013
Pre-press Operator & Graphic Designer
Beverly Hills Printing
01.2011 - 06.2012
Sales Assistant
YA Fashion Wholesale
10.2010 - 01.2011
Sales Assistant
Sydney Rams
02.2010 - 08.2010
Graphic Pre-press -
Academy of Information Technology
Professional Accountancy -
University of Western Sydney
Diploma of Beauty Therapy -
TAFE Northern Sydney Institute
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