- Spending time with family
- DIY and Home Improvement
- Gardening
- Camping
Claire Banfield
Echuca,VIC
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of maintaining patient confidentiality and satisfaction.
Overview
24
24
years of professional experience
Work History
Senior Vet Nurse and After Hours Receptionist
Rochester veterinary practice
07.2000 - Current
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.
- Contributed to efficient clinic operations by maintaining clean and organized treatment areas, exam rooms, and kennels.
- Assisted veterinarians with radiographs and surgical procedures
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Senior Vet Nurse
Rose’s Veterinary clinic
01.2018 - 01.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Contributed to efficient clinic operations by maintaining clean and organized treatment areas, exam rooms, and kennels.
- Assisted in surgical operations, ensuring a sterile environment and proper preparation of instruments for optimal outcomes.
- Assisted with inventory management by ordering necessary supplies and medications, ensuring essential resources were readily available for patient care.
- Regularly reviewed invoices and double-checked orders.
Education
Certificate IV Veterinary Nursing
Go Tafe
Wangaratta, VICDiploma of Veterinary Nursing- General Practice
AIRC
Brisbane, QLD01-2004
High School Diploma -
Echuca Secondary College
Echuca, VIC01-1997
Skills
- Multitasking proficiency
- Honest
- Reliable
- Record keeping accuracy
- Payment collection
- Scheduling appointments
- Customer service
Interests
Timeline
Senior Vet Nurse
Rose’s Veterinary clinic
01.2018 - 01.2021
Senior Vet Nurse and After Hours Receptionist
Rochester veterinary practice
07.2000 - Current
Certificate IV Veterinary Nursing
Go Tafe
Diploma of Veterinary Nursing- General Practice
AIRC
High School Diploma -
Echuca Secondary College
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