- Art & Design
- Cooking
- Yoga
- Passionate about balancing physical health with mental and emotional wellness
- Reading
Claire Blaney
Perth,WA
Summary
Experienced in handling sensitive child protection cases, dedicated to ensuring the safety and well-being of children. Utilise effective risk assessment and crisis intervention techniques to address complex situations, always striving for positive outcomes. Strong knowledge of collaborating with multidisciplinary teams, able to work harmoniously towards achieving the best results. Successfully completed orientation program 1 & 2, child assessment interview training, Aboriginal Cultural Appreciation, and Accountable and Ethical Decision-Making courses, further enhancing skills and expertise in this field.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Child Protection Worker
Department of Communities
08.2024 - Current
- Intensive Family Support Team
- Maintain detailed documentation of all case activities, ensuring accuracy and compliance with agency policies and procedures.
- Maintain confidentiality at all times, adhering to strict ethical guidelines governing the handling of sensitive client information.
- Participate in ongoing professional development opportunities including.
- Manage caseloads efficiently, prioritising cases based on urgency and risk level.
- Develop individualized service plans that addressed specific needs identified during assessments, resulting in better-targeted interventions for each child''s situation.
- Collaborate with schools, law enforcement and other community resources to gather information.
Administration Officer
St John of God Midland & Public Hospitals
08.2018 - 03.2021
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
Rostering Officer (secondment)
St John of God Midland Public & Private Hospitals
07.2020 - 12.2020
- Improved department efficiency by streamlining and implementing policies and processes.
- Collected, arranged, and input information into database system.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organisational success.
Outpatient Officer
St John of God Midland Public
11.2015 - 08.2018
- Communicated with patients to identify their healthcare needs and streamline their appointments.
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Maintained up-to-date information in electronic medical records software.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Medical Secretary
St John of God Hospital
07.2013 - 03.2015
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
Admissions Officer
St John of God Hospital
05.2011 - 07.2013
- Provided exceptional customer service to patients, answering inquiries via phone or email promptly and professionally.
- Followed up immediately when patients reached out to quickly resolve concerns.
- Worked closely with doctors, nurses and allied health professionals to ensure patient's healthcare needs were addressed at the time of admission.
Receptionist & Administration Assistant
JCP Construction
07.2009 - 10.2010
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Ian Hutchison Real Estate
08.2006 - 07.2008
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Conference & Community Relations Officer
St Vincent de Paul Society
04.2005 - 06.2006
- Strengthened community relations by organising and participating in outreach events for local organisations.
- Developed partnerships with key stakeholders to promote community engagement and collaboration.
- Produced and distributed brochures, newsletters and press kits.
- Conducted media relations and responded to media requests for information.
Receptionist
St Vincent de Paul Society
01.2005 - 04.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Graduate Diploma of Psychology (Advanced) -
Deakin University
Melbourne, VIC01-2022
BA Psychology -
Edith Cowan University
Perth, WA01-2016
Graduated from year 12 - TEE
Lesmurdie Senior High School
Perth, WA01-2001
Graduated -
Mary’s Mount Primary School
Perth, WA01-1996
Skills
- Organisational skills
- Multicultural Awareness
- Evidence-Based Practice
- Trauma-informed care
- Problem-solving abilities
- Multitasking Abilities
- Conflict Resolution
- Time management abilities
- Adaptability
- Child Development
Certification
- Working with Children Check
- First Aid Certificate
- Police Clearance Check
- Current driver’s licence
- Covid-19 vaccination
Volunteer Positions
- 2002, St Vincent de Paul Society, home visits
- 2005, Surf Life Saving WA
- 2013, Red Cross WA, soup patrol
Interests
Timeline
Child Protection Worker
Department of Communities
08.2024 - Current
Rostering Officer (secondment)
St John of God Midland Public & Private Hospitals
07.2020 - 12.2020
Administration Officer
St John of God Midland & Public Hospitals
08.2018 - 03.2021
Outpatient Officer
St John of God Midland Public
11.2015 - 08.2018
Medical Secretary
St John of God Hospital
07.2013 - 03.2015
Admissions Officer
St John of God Hospital
05.2011 - 07.2013
Receptionist & Administration Assistant
JCP Construction
07.2009 - 10.2010
Receptionist
Ian Hutchison Real Estate
08.2006 - 07.2008
Conference & Community Relations Officer
St Vincent de Paul Society
04.2005 - 06.2006
Receptionist
St Vincent de Paul Society
01.2005 - 04.2005
- Working with Children Check
- First Aid Certificate
- Police Clearance Check
- Current driver’s licence
- Covid-19 vaccination
Graduate Diploma of Psychology (Advanced) -
Deakin University
BA Psychology -
Edith Cowan University
Graduated from year 12 - TEE
Lesmurdie Senior High School
Graduated -
Mary’s Mount Primary School
Similar Profiles
Narelle VasichNarelle Vasich
Project Officer at Department of CommunitiesProject Officer at Department of Communities
Hannah PittsHannah Pitts
Acting Senior Child Protection Worker at Department Of CommunitiesActing Senior Child Protection Worker at Department Of Communities
Paula ParorePaula Parore
Acting Customer Service Manager at Department of CommunitiesActing Customer Service Manager at Department of Communities