Claire Cording

Ensure guest comfort on board vessel for duration of expeditions

Implement exceptional customer service to international passengers
Participate in weekly emergency drills
Assist in all departments where required
Provision ordering & stock control

Effective time management skills to avoid fatigue

• Agent for high end Super Yachts liaising simultaneously with vessel Captains, Customs, Immigration, Quarantine & government officials to ensure smooth clearances in & out of Papua New Guinea
• Working under pressure to meet demands of vessel clientele at short notice.
• Co-ordinate logistics & documentation for export & import of food provisions & engineering equipment
• Arrange medical evacuation for unwell passengers from PNG to Australia
• Oversee daily operations of office & administration

• Bar Manager of high volume apres bar in French Ski resort - working under pressure to deliver world class product
• Training new staff - liaising between English/French employees.
• Creating a fun & safe environment for staff & guests

• Ensured exemplary customer service by training staff, overseeing operations
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
• Handled large amounts of cash on daily basis, which built trustworthiness and loyalty with owners.
• Provide safe & comfortable environment for patrons and implementing RSA to ensure minimal harm to guests & community

Awarded highest sales in company 2002

Employee of the year nomination 02, 03, 04

Awarded employee of year 2004

Hotel Team of the Year 2004

Australian Hotel Association Boutique Hotel of the year 2004

Secretary of OH&S Committee

Member of Customer Service Committee