Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claire Herald

Summary

I am passionate about customer service in retail environments by providing positive experiences for customers through friendly communication and help. I am available to work on weekends and some days in the week.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Casual Educator Holiday Program

Their Care
01.2025 - Current

Responsibilities:

  • Worked in holiday program with taking kids on excursions
  • Played sport activities
  • Cut up afternoon tea, fruit and veg
  • Supervised kids

Casual Online Shopper

Woolworths Supermarket
12.2024 - Current

Responsibilities:

  • Doing online orders + click and collect orders.
  • Night Fill
  • Unpacking boxes
  • Stacking shelves

Casual Retail Assistant

Rockwear
02.2024 - 01.2025

Responsibilities:

  • Provide customers with exceptional service by matching them to active wear that suits their needs and fitness objectives.
  • Manage sales and cash handling including meeting POS sales and KPIs.
  • General store organisation, packing shelves, cleaning and tidying up, stock take, closing and locking up.
  • Collaborating with managers and other team members and supporting new team members with training and help.
  • Answering phone calls
  • Achievements:
  • Helped many customers achieve their desired look
  • Made enough sales to qualify for commission on several occasions

Salon Assistant

TONI&GUY Hair Salon
08.2023 - 12.2023

Responsibilities:

  • Answering phone calls
  • Taking payments
  • Folding towels
  • Vacuuming
  • Cleaning shelves
  • Packing shelves
  • Making appointments
  • Washing hair
  • Rinsing hair
  • Taking out foils
  • Massaging hair
  • Greeting clients
  • Making beverages



Casual Retail Assistant

Target
10.2021 - 08.2023

Responsibilities:

  • Provide excellent customer service on the shop floor by greeting and offering help to customers and connecting them with their products of choice.
  • Maintaining the presentation and availability of products across the store
  • Supporting dedicated customer service areas
  • Organising our product in stock reserves and back of house
  • Prepare click and collect and home delivery orders
  • Replenish stock onto floor
  • General cleaning and tidying
  • Phone answering and customer inquiries

Education

Bachelor of Primary Education - Education

University of Wollongong
Wollongong, NSW

Tertiary Preparation -

TAFE
Shellharbour, NSW
12-2024

No Degree -

St Mary's Star of The Sea College
Wollongong
07-2023

No Degree -

Shellharbour Anglican College
Shellharbour
01-2020

Skills

  • Time management
  • Organisation
  • Problem Solving
  • Team collaboration

Certification

  • Working With children's Check (WWCC), Service NSW - completed 2024


  • Food Handler Basics Certificate, NSW Food Authority - completed 2024


  • First Aid Certificate HLTAID012 Childcare - completed 2024


  • Mandatory Reporting, Child Protection Update - completed 2024


  • National Police Check, 2024


  • CHCPRT025 Identify and respond to children and young people at risk - completed 2025


Timeline

Casual Educator Holiday Program

Their Care
01.2025 - Current

Casual Online Shopper

Woolworths Supermarket
12.2024 - Current

Casual Retail Assistant

Rockwear
02.2024 - 01.2025

Salon Assistant

TONI&GUY Hair Salon
08.2023 - 12.2023

Casual Retail Assistant

Target
10.2021 - 08.2023

Bachelor of Primary Education - Education

University of Wollongong

Tertiary Preparation -

TAFE

No Degree -

St Mary's Star of The Sea College

No Degree -

Shellharbour Anglican College
Claire Herald