Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Jemma Black

Belmont,VIC

Summary

I am an enthusiastic and reliable person, dedicated to providing excellent customer service with a smile. I am organized, detail oriented, and experienced in handling customer enquires and transactions. I'm a high school student interested in casual/part time work.

Overview

2
2
years of professional experience

Work History

Holiday Casual

Kmart
10.2023 - 02.2024
  • Collaborated with team members to maintain a well-stocked inventory of popular items for the holidays.
  • Enhanced customer satisfaction by providing personalized shopping assistance and gift recommendations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.

Hospitality

Barwon Edge Boathouse
01.2022 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Cashier

Food Factory Sales
04.2022 - 07.2022
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
  • Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.

Education

VCE -

Geelong Baptist College
Lovely Banks
12.2025

Skills

  • Professional Appearance
  • Customer Service
  • Time management skills
  • Money Handling
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and Courtesy
  • Teamwork and Collaboration
  • Order Taking
  • Allergy awareness

Timeline

Holiday Casual

Kmart
10.2023 - 02.2024

Cashier

Food Factory Sales
04.2022 - 07.2022

Hospitality

Barwon Edge Boathouse
01.2022 - 05.2023

VCE -

Geelong Baptist College

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Jemma Black