Claire Kuson
Kirribilli,NSW
Summary
With a proven track record at Capella Sydney, I excel in delivering exceptional spa and beauty treatments, including Swedish and Deep Tissue Massage, underpinned by strong relationship-building skills. My dedication to continuous improvement and guest satisfaction, enhanced by expert knowledge in spa retail sales and equipment maintenance, consistently boosts service quality and client loyalty.
Overview
4
4
years of professional experience
Work History
Spa Therapist
Capella Sydney
Sydney, NSW
02.2023 - Current
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Performed consultations for patients before scheduling treatments.
- Informed guests of appropriate products available to increase retail sales.
- Cleansed, exfoliated and moisturized customer skin.
Cafe
Grind And Co
Pemulwuy
10.2020 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Spa Therapist
Sheraton On The Park
Sydney, NSW
04.2022 - 09.2022
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
- Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
Beauty Therapist
Myer Clinic
Sydney, NSW
01.2022 - 06.2022
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Educated clients on care processes and advised on further care and products.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Education
No Degree - Beauty Therapist
Sydney Beauty & Dermal Institue
Sydney, NSW01.2022
Bachelor of Science - Beauty Technology
Mae Fah Luang University
Thailand 02.2010
Skills
- Swedish Massage
- Deep Tissue Massage
- Massage Techniques
- Client consultation
- Hot Stone Therapy
- Spa retail sales
- Hot Stone Massage
- Indian head massage
- Aroma Therapy
- Spa equipment maintenance
- Body Treatments
- Facial Treatments
- Skin analysis
- Hydrotherapy Techniques
- Relationship building and management
- Excellent team player
- Infection Control
- HydraFacials
- Guest services expertise
- Knowledge of body scrubs
- Customer Service
- Multitasking and Organization
- Facial Massage
- Relationship Building
- Facial and Scalp Massage
- Exfoliation Treatments
- Facial Masks
- Equipment Sterilization
- Body Massage
- Equipment Maintenance
Timeline
Spa Therapist
Capella Sydney
02.2023 - Current
Spa Therapist
Sheraton On The Park
04.2022 - 09.2022
Beauty Therapist
Myer Clinic
01.2022 - 06.2022
Cafe
Grind And Co
10.2020 - 06.2024
No Degree - Beauty Therapist
Sydney Beauty & Dermal Institue
Bachelor of Science - Beauty Technology
Mae Fah Luang University